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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Senior Lead Solutions Architect at Lumen, you will act as a critical link between engineering teams and business stakeholders, driving the delivery of scalable, high-impact digital solutions. This role demands a strong technical foundation, the ability to translate complex requirements into actionable development tasks, and a hands-on approach to managing the software development lifecycle from inception through delivery.

In addition to core architectural responsibilities, you will perform business analysis—translating complex business needs into clear, actionable requirements—and provide leadership across team efforts to ensure alignment on timelines, deliverables, and cross-functional coordination.

We are particularly interested in candidates with prior experience in technical roles such as software engineering or systems architecture, and a proven ability to deliver enterprise-grade solutions that scale across platforms and business units. Experience in the ticketing domain is essential, with a strong preference for candidates who have worked with ServiceNow or similar platforms and led or contributed to migrations from legacy systems.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

+ Translate product strategy and technical vision into detailed user stories with clear acceptance criteria.

+ Collaborate closely with software engineers to ensure technical feasibility and clarity of requirements.

+ Own and manage a prioritized software development backlog, refining it continuously based on stakeholder input, technical constraints, and business value.

+ Lead solution planning and backlog grooming sessions, partnering with development managers to ensure accurate estimation, resource alignment, and documentation readiness.

+ Perform business analysis to gather, document, and validate technical and functional requirements from stakeholders and end users.

+ Coordinate software engineering timelines, track progress, and communicate risks, dependencies, and milestones to stakeholders.

+ Support software releases and deployments, contributing to quality assurance and validation.

+ Partner with UX/UI and analytics teams to incorporate user research and performance insights into planning.

+ Advocate for the voice of the customer and end user by integrating feedback throughout the software lifecycle.

+ Lead initiatives related to ticketing systems, including ServiceNow implementation, optimization, and migration from legacy platforms.

What We Look For in a Candidate

+ At least 5–7 years of experience in IT development, architecture, or engineering roles, and preferably 5-7 years in business process modeling.

+ 2–4 years of product owner or technical leadership experience, with a proactive, driver mindset.

+ Strong background in business analysis, Agile methodologies, and cross-functional collaboration.

+ ITIL training or deep ITIL understanding (ITIL 4 Strategic Leader highly preferred).

+ Excellent communication skills, able to simplify complex concepts and engage diverse audiences.

+ Adaptable, growth-oriented, and comfortable working in fast-paced, dynamic environments.

+ Preferred: A minimum 5 years of ServiceNow (or similar platform) development experience and deep ticketing system expertise.

+ Preferred: Broad ServiceNow platform knowledge with experience in at least 3 mainline modules (ITSM, CSM, FSM, PPM, ITOM, etc.).

+ Eligible for U.S. government suitability clearance.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

+ Benefits (https://jobs.lumen.com/global/en/benefits-statement)

+ Bonus Structure

\#LI-Remote

Requisition #: 340982

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/i/global/en/faqs) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.