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Location:

4910 Tiedeman Road, Brooklyn Ohio

Location:

Mobile, in office 2 days a week at 4910 Tiedeman Rd, Brooklyn, OH.

Job Summary

KeyBank is seeking a highly skilled Senior Software Engineer with deep expertise in Google Dialogflow or similar platforms, Voice Bot and Chatbot development, Google Cloud Platform (GCP), and Node.js to lead development initiatives for our Contact Center solutions. The ideal candidate will have strong technical leadership capabilities, hands-on experience in building scalable conversational AI applications, and a background in the finance industry.

Essential Functions

+ Lead the design, development, and deployment of voice and chat-based conversational agents using Google Dialogflow or similar platforms and GCP services.

+ Architect and implement Node.js-based microservices for high-performance, secure, and scalable solutions.

+ Build and optimize voice-enabled and chat-enabled AI solutions for customer interactions across multiple channels.

+ Collaborate with cross-functional teams to integrate conversational AI into enterprise workflows.

+ Drive best practices in coding, testing, and deployment for cloud-native applications.

+ Mentor junior engineers and provide technical leadership across projects.

+ Ensure compliance with security and regulatory standards in the financial services domain.

Education

+ Bachelor's Degree (preferred)

+ OR equivalent experience (required)

Work Experience

+ 8+ years of software engineering experience, with at least 3+ years in a lead role.

Skills

+ Strong proficiency in Node.js, JavaScript, and modern frameworks.

+ Expertise in Google Dialog flow or similar platforms, Voice Bot and Chatbot development, and GCP services.

+ Proven experience in Contact Center technologies and integrations.

+ Solid understanding of microservices architecture, APIs, and cloud-native design.

+ Experience in the finance industry (preferred).

+ Excellent problem-solving, communication, and leadership skills.

+ Knowledge of CI/CD pipelines, containerization (Docker/Kubernetes), and DevOps practices.

+ Familiarity with Agile methodologies and enterprise-scale deployments.

Core Competencies

+ All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

+ General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

_This position is NOT eligible for employment visa sponsorship for non-U.S. citizens._

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $68,000.00 - $103,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.

Please click here (https://www.key.com/about/careers/working-with-us/benefits.html) for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 01/30/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

\#LI-Remote

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.