• Head of LLM Services

    EBSCO Information Services (Ipswich, MA)


    EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

     

    Your Opportunity

     

    The Head of LLM Services will play a hybrid role that combines project management capabilities and selling skills.

     

    This is a hybrid role located in Ipswich, MA.

    What You'll Do

    + Monitoring emerging LLM providers and identifying high-value partnership prospects.

    + Building and managing a pipeline of partnership opportunities and reaching out to key decision makers.

    + Participating in partner discussions to advance opportunities and coordinating thorough follow-up.

    + Developing standardized materials to support partnership activities.

    + Managing ongoing partner relationships and ensuring internal alignment across teams.

    + Leading full-lifecycle delivery of cross-functional initiatives using appropriate project management approaches.

    + Ensuring compliance with contractual and rights-related requirements.

     

    Your Team

     

    With seven decades of experience as an intermediary between publishers, technology providers and institutions, EBSCO is a dedicated global sales partner. The Publisher Services team handles strategic partnerships with:

     

    + Journal and book publishers around the world

    + Leading subject indexes such as Inspec, MLA International Bibliography and APA PsycInfo

    + Open access publishers and repositories

    + Information providers such as Consumers Union, Rosetta Stone and MyHeritage

    About You

    + 7+ years of relevant experience, including 5+ years of successful direct sales experience (sourcing, managing accounts), inclusive of managing projects of cross functional teams (developing and management of project plans, stakeholder deliverables and engagement, budget/deadline adherence)

    + Cultivated strong client relationships that supported retention and revenue growth.

    + Identified and advanced opportunities to expand account value.

    + Provided strategic guidance by aligning solutions with client needs.

    + Applied disciplined planning and execution to manage complex initiatives.

    + Improved project management practices to increase consistency and efficiency.

    + Maintained dependable, detail-focused follow-through.

    + Commuting distance from Ipswich, MA for frequent meetings with internal stakeholders.

    What sets you apart

    + Led complex, multi-stakeholder initiatives focused on research content from inception through delivery, ensuring scope, timelines, and quality standards are consistently met

    + Managed multiple competing projects that required technical, industry and processes expertise to guide the overall team to resolve internal challenges spanning budget, conflict management and resource allocation

    + Direct sales experience with research content

    + Information industry expertise and experience with LLMs

    + Expertise in CRM systems and pipeline management tools to expand utilization and application of data and analytics

     

    Pay Range

     

    USD $130,905.00 - USD $187,010.00 /Yr.

     

    The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.

    EBSCO provides a generous benefits program including:

    -Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts

     

    -Retirement Savings Plan

     

    -Paid Parental Leave

     

    -Holidays and Paid Time Off (PTO)

    -Mentoring program

    And much more! Check it out here: https://www.ebsco.com/about/benefits

     

    We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

     

    We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

     

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    **Location** _US-MA-Ipswich_

    **ID** _2025-1914_

    **Category** _Publisher Relations_

    **Position Type** _Full-Time Regular_

    **Remote** _Hybrid_