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Salary Range $116,000.00 - $174,000.00 Salary

Position Type Full Time

Description and Qualifications

The Manager, Organ Donation Coordinators, supports the mission, goals, and strategic plan of LifeCenter Northwest. The MODC has direct accountability for the successful management of day-to-day referral and organ operations of the Organ Donation Coordinator (ODC) team. This position is responsible for leading the team to maximize organ utilization. The ODC team plays a critical role in supporting LifeCenter’s mission through evaluating potential organ donor referrals, maximizing referral response and coordinating and collaborating referral management.

ESSENTIAL JOB FUNCTIONS

Management Responsibilities

+ Plans, organizes, and monitors the implementation of initiatives that will improve referral management operations.

+ Directs clinical initiatives focusing on maximizing referral opportunities to impact organ donors and organs transplanted. Assists in the development and day-to-day management of departmental budget.

+ Functions as a resource to ODC in referral response, referral management, and logistics.

+ Develops and ensures the consistent application of departmental policies and procedures.

+ Manages performance review process and personal development plans.

+ Successfully leads groups (e.g., committees, workgroups, and staff teams).

+ Ensures that all referral evaluations, referral management, and referral outcomes are in accordance with LifeCenter Northwest and Organ Procurement and Transplant Network (OPTN)/United Network of Organ Sharing (UNOS) policies. Provides follow up on any deviations from practice regarding referral evaluations and referral management, in accordance with LifeCenter Northwest and OPTN/UNOS policies.

+ Maintains the highest standards of professional conduct and interpersonal relationship development, promoting a positive and collaborative work environment .

+ Provides effective coaching to engage, support, and motivate staff to realize their greatest potential in service of LCNW’s mission.

+ Works with Director, Referral Optimization Organ Optimization Leadership, Medical Leadership, Procurement Training, Utilization and Conversion leadership, Learning Department, and Quality Departments to increase donation and transplantation outcomes and compliance with quality processes.

+ Maintains current knowledge of organizational performance in identified key metrics and initiatives

Training Responsibilities

+ Complies with Association of Organ Procurement Organizations (AOPO), Center for Medicare and Medicaid Services (CMS), and UNOS Guidelines.

+ Works with the Training Department and serves as a content expert in training programs.

+ Assists in developing, coordinating, and performing training for Organ Donation Services (ODS) staff. This includes assisting with onboarding, didactic and clinical training, revising training materials, and coordinating training activities for new ODCs and continuing education activities.

+ Assists in implementation of continuing education programs and competencies for ODC team members.

+ Promotes development opportunities through identification of ODCs who can provide subject matter expertise and content delivery with training and onboarding.

+ This position requires regular, time-sensitive travel to and from case activity across the region. As such, the ability to independently and reliably commute between locations is essential to fulfilling the responsibilities of the role. Due to the nature of the work, which may involve urgent or unscheduled travel, personal driving capability is a critical operational need.

Clinical Responsibilities

+ Will be reasonably available to respond or support as an additional team member during periods of high donor volume, assisting with on-call duties of an Organ Donation Coordinator (ODC) (refer to Position Description for ODC).

+ Maintains current knowledge of the donation and transplantation industry.

Communication Responsibilities

+ Develops and maintains effective relationships with internal and external stakeholders

+ Focused collaborative efforts with Organ Optimization team to support and improve donation and transplant outcomes through referral management.

+ Plans and executes communication strategies of organizational strategic goals and initiatives

+ Collaborates with donor hospital staff to facilitate successful transplant outcomes.

+ Is responsible for effective communication and coordination with medical professionals, hospitals, and donation organizations.

+ Serves as clinical resource for the Hospital Development Department which may include giving presentations to various groups

Admin and Quality Responsibilities

+ Participates in timely resolution of non-conformance investigations and development of appropriate corrective and preventative actions.

+ Participates in compliance, quality assurance, and performance improvement programs and initiatives.

Supervision

+ This position directly supervises assigned staff and oversees the operations of their team(s) to ensure departmental functions and operations are achieved successfully. This position is a member of the leadership team of LifeCenter Northwest and has influence interdepartmentally as well as cross functionally.

Other Responsibilities

+ Follows other instructions/directions and will perform other related duties as required by the needs of LifeCenter and leadership team.

+ Participates in, and may lead, employee committees and events.

+ Complies with applicable laws, regulations, and LifeCenter policies and procedures.

KNOWLEDGE, SKILLS, ABILITIES

+ In this capacity, and with the influence this position carries across the organization, this individual must actively foster an organizational culture based on collaboration, support, and constructive communication, i.e. organization skills; ability to work effectively under deadline constraints; effective written and verbal communication skills’ judgment and problem-solving skills; education and training skills.

+ A proactive team player who must uphold the core values of the organization and honor diversity, personal accountability, teamwork, and professional behavior, collaboration, courage, and service.

+ Must be able to analyze and assess situations, create solutions to solve problems and motivate others to continually improve the processes necessary to meet organizational deliverables.

+ Ability to identify problems and collaborate with others to solve the problems in a timely and professional fashion.

+ Ability to learn new tools, applications, and technologies quickly, easily, and independently.

+ This individual must demonstrate operating knowledge of computers and smart phones with a demonstrable, intermediate level skill (at a minimum) with email, Word, Excel, and other comparable software programs.

+ Excellent knowledge of writing and editing standards, including grammar, punctuation, spelling, and vocabulary.

+ An ability to accurately present the donation process in formal and informal educational opportunities.

+ Must be compassionate, conscientious, ethical, and possess effective interpersonal skills that allow them to have effective communication with health care professionals and donor families.

BEHAVIORAL REQUIREMENTS

The employee in this position must uphold the core values of LifeCenter; these include:

+ Integrity : We are trustworthy, reliable, respectful, and accountable.

+ Collaboration : We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.

+ Courage : We take personal responsibility and face challenges head-on.

+ Service : Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life.

Physical Activities/Requirements

+ This position requires on-call responsibilities and travel is essential to this position; the employee must be prepared to travel by automobile and aircraft within and outside the LifeCenter service area.

+ This position requires the ability to effectively operate phones, computers, smart phones, office equipment

+ The individual must have the ability to communicate clearly using the English language to accurately convey information and be able to hear at normal speaking levels both in person and over the phone.

+ Specific vision abilities required by this position include close vision, depth perception, and the ability to adjust focus.

+ Must have a clear understanding and practice of universal precautions is necessary.

+ Work is usually done in an office or hospital setting and other business environments.

+ Generally, working conditions have exposure to bio-hazardous materials.

+ This position is required to follow hospital immunization, health screening, and background check requirements. Immunizations and tests will be provided by LifeCenter as required.

+ The employee is required to move up to 50 pounds with or without assistance.

ANTICIPATED TIME COMMITMENT

+ This position requires on-call availability, night, weekend work, holidays, and may have to work extended shifts. Some duties are required to be completed outside of call schedule.

EDUCATION, EXPERIENCE & JOB REQUIREMENTS

+ RN or equivalent work experience.

+ Bachelor’s degree with previous ORC experience or equivalent combination of education and experience required.

+ CPTC required or to be obtained within 15 months of hire.

+ Required 5 years of critical care experience (or similar role responsibility) with 2 years of relevant leadership experience or progressive leadership experience demonstrated through job responsibilities or project work. Preferred clinical OPO experience.

+ Requires a valid driver’s license and access to an insured automobile for work-related functions at expected times.

+ Must possess valid state or federally issued identification suitable for air travel.

+ Proof of COVID-19 vaccination or applicable medical or religious exemption will be required as a condition of employment upon offer.

Benefits and Compensation

LifeCenter Northwest offers medical, dental, vision, basic life insurance, accidental death & dismemberment insurance, long-term disability insurance, and travel accident insurance. Employees have the option of enrolling in the following supplemental or voluntary plans: life insurance, short-term disability, accident insurance, hospital indemnity, critical illness coverage and pet insurance. Employees enrolled in our 403(b) program will receive an employer match of up to 7% after one year, employees are auto enrolled at 3% and may change their enrollment at any time. LifeCenter encourages all employees to find balance and well-being and provides all employees access to an Employee Assistance Program (EAP) and provides a quarterly Wellness Reimbursement. Employees enjoy paid holidays throughout the calendar year and earn 119 hours of PTO annually (to start) as well as Health Time Off hours that is earned 1 hour per 30 worked, paid living donor leave, two weeks paid jury duty leave after 6 months of service, and three weeks of paid parental leave after one year of service is complete. A comprehensive review of benefits can be found at https://lcnw.org/about/employment-opportunities/.

The pay range for this role is provided above. Where a candidate’s compensation falls within this range is based on several bona fide factors such as experience, tenure, and other specialized knowledge. LifeCenter Northwest is committed to providing its employees equitable and competitive compensation.

This position is eligible for additional compensation to the base pay rate in the form of the Management Incentive Compensation Program.

LifeCenter Northwest is proud to be an Equal Opportunity Employer.