• Recipient Services Representative

    TAD PGS, Inc. (Rockville, MD)


    We have an outstanding Contract position for aRecipient Services Representativeto join a leading Company located in theRockville, MDsurrounding area.

    Pay Rate:

    The representative will ensure that all Benefit Recipients receive extraordinary services when making a change to a pension. The representative will ensure that all required change, correction, stoppage, or resumption information is entered accurately and in a timely manner . The representative may contact the recipient by phone or mail and in each communication, provide sympathetic and efficient service.

    Job Responsibilities:

    + Process direct deposit information

    + Process tax information

    + Process change of address

    + Process verification request

    + Process pensioner status form

    + Process bank advice

    + Process certain expiration report

    + Process confirm queues

    + Process stop/void and reissue check requests

    + Process recipient death certificates/pop-ups

    + Process return to trade

    + Remove and restore benefit recipient to pension rolls

    + Process Overpayments

    + Research and advise the accounting department to re-mail or void returned pension benefit checks

    + Review and prepare correspondence for electronic files that pertain to collection processes

    + Communicate with pension recipients, and banks to set up repayment agreements, collection letters and acknowledgements

    + Search Internet Resources and Accurint site to update pension benefit information

    + Prepare documentation needed to recover fraud or forgery claims

    + Maintain list of all pension overpayments on Excel files

    + Assist in recouping federal income tax overpayments

    + Assist in responding to 1099 phone calls and preparation of 1099 forms

    + Create binbook and custom letters related to these functions

    Basic Hiring Criteria:

    + Accuracy - strives for the highest level of accuracy possible from the tools used and processes performed. Analytical - analyzes status requests, applications, and documents received.

    + Communication - communicates effectively and politely with recipients, group members, and management.

    + Customer Service - possesses a true service-centered approach to work.

    + Dependability - ensures that attendance and timely arrival support the achievement of the goals of the group .

    + Flexibility - takes direction and re-direction with minimum disruption.

    + Initiative/Motivation - demonstrates initiative in meeting group goals; is motivated towards service for recipients and for other group members.

    + Professionalism - exercises good professional demeanor in performing tasks assigned; acts in a professional manner while performing tasks assigned.

    + Knowledge - possesses knowledge of the processes performed by the group; knows and understands goals.

    + Guidance - provides guidance to other group members through good member behavior and focuses on the achievement of group goals.

    + Time Management Skills - manages the workload assigned and informs the supervisor of the status of work assigned .

    + Math - computes all necessary numbers for processes performed.

    + Problem Solving - solves day-to-day problems and is able to determine when these problems need to be raised to the supervisory level.

    + Teamwork - works and contributes as a member of the team to achieve group goals.

    + Training - development of new skills as required.

     

    Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

     

    Military connected talent encouraged to apply.

     

    VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance