• Technical Business Analyst

    IBM (Armonk, NY)


    Introduction

     

    Your role and responsibilities

    Technical Business Analyst, IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US (Up to 60% telecommuting permitted):

    * Gather requirements, design solutions, and plan for project execution.

    * Provide testing, implementation, and post-implementation support for system changes.

    * Create functional specification documents, process workflows, and standard operating procedures (SOPs) for new enhancements.

    * Support strategic initiatives from planning through execution by identifying risks and tracking progress.

    * Coordinate with teams to resolve production incidents promptly and ensure system recovery.

    * Demonstrate expertise in implementation design, testing execution, internal communication, and independent task management.

    * Develop work plans and deliver outcomes aligned with cloud implementation roadmaps and methodologies.

    * Perform data mapping to migrate or transfer third-party application data into the Salesforce cloud platform using API integration.

    * Work with core Salesforce objects such as accounts, contacts, reports, tasks, service requests, and dashboards, and create custom objects or applications based on business requirements.

    * Manage deployments across environments using change sets and assist with code migration from Sandbox to Production using CI/CD and Salesforce DX.

    * Adhere to defined deployment procedures for production and non-production environments.

    * Utilize: JIRA, Salesforce CRM, SQL, Tableau, MS Visio, Lucid chart, Veeva iMR, Postman, Python, Gitlab, Monday.com.

     

    Required: Master’s degree or equivalent in Engineering or related (employer will accept a Bachelor's degree plus five (5) years of progressive experience in lieu of a Master’s degree) and one (1) year of experience as a Business Analyst or related. One (1) year of experience must include utilizing JIRA, Salesforce CRM, SQL, Tableau, MS Visio, Lucid chart, Veeva iMR, Postman, Python, Gitlab, Monday.com. $150550 to $197400 per year. Full time.AV212.

    Required technical and professional expertise

    Master’s degree or equivalent in Engineering or related (employer will accept a Bachelor's degree plus five (5) years of progressive experience in lieu of a Master’s degree) and one (1) year of experience as a Business Analyst or related. One (1) year of experience must include utilizing JIRA, Salesforce CRM, SQL, Tableau, MS Visio, Lucid chart, Veeva iMR, Postman, Python, Gitlab, Monday.com.

     

    IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.