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Additional Information

**Job Number** 25198662

**Job Category** Human Resources

**Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP (https://www.google.com/maps?q=Marriott%20International%20HQ%2C%207750%20Wisconsin%20Avenue%2C%20Bethesda%2C%20Maryland%2C%20United%20States%2C%2020814)

**Schedule** Full Time

**Located Remotely?** Y

**Position Type** Management

**Pay Range:** $48.26-$65.19 per hour

**Expiration Date:** 12/24/2025

This is a temporary position.

This is a temporary FLEX position with an end date expected November 2027.

JOB SUMMARY

This role is responsible for delivering on and driving the strategy, approach, execution and oversight for the Digital + Technology Transformation (D+TT) deployment and readiness efforts for edge case, new opening and transition hotels. D+TT is a multi-year effort to transform Marriott’s technology and business process ecosystem, evolving it to deliver on our vision to become the world’s favorite travel company. The Business Transformation Office has been established to enable and accelerate D+TT through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination and deployment. This role will contribute to building upon our existing expertise and creating the structures and capabilities we need to coordinate the moving parts that make up D+TT.

This role will play an integral role in providing support to the Continent team within the BTO and in-continent to partner on the implementation of D+TT for the edge case hotels, and further partner with change and learning to establish solutions that meet the continent needs. Finally, this role will partner closely with Continent and Global technology deployment team, and with external consulting leaders engaged throughout the project lifecycle.

Responsibilities will include: Support the CALA Deployment Lead and Team as well as the BTO HQ Sr. Director Edge Cases, New Openings/Transitions to deliver on the edge case strategy and approach, leading these efforts in Caribbean and Latin America (CALA) partnering closely with the strategy and implementation lead, CMDL leads, and Continent and Global Technology deployment lead to ensure one integrated plan. Partner with the Continent deployment measurement lead to inventory, catalogue and track edge cases on behalf of the Continent for D+TT. Partner within the BTO Deployment team to develop and support the readiness and implementation approach for CALA, including deployment tasks for readiness and cutover, considering edge case hotels and new openings, leading / partnering with cross-discipline solutioning teams. Partner with CMDL leads to identify specific needs for edge case hotels and new openings/transitions to be incorporated into the change management, communications, continent engagement and learning plans respectively. Partner with the BTO HQ Director Edge Cases, New Openings/Transitions on the new openings organizations within each continent to execute the D+TT approach to new opening and transition hotels impacted by the D+TT deployment plan. Gain alignment and support the execution of approach. Partner with the New Openings/Transitions teams to deliver the new BAU approach for new openings/transitions as impacted by MGP. Partner with the measurement lead to manage the edge case hotels and new openings/transitions through the hotel master inventory tool and respective content to establish a tracking plan for these hotels as they go through the deployment phases. Partner with the CALA BTO and Continent teams to deliver on the edge case strategy and approach through planning, solutioning and execution through sustainment.

EXPECTED CONTRIBUTIONS

Work with the Continent Deployment team and BTO HQ Sr. Director to support the deployment approach and its unique application to edge case communities and hotels. Primary areas include: Deliver on Edge Case Strategy + Approach: Leverage edge case strategy and support timely execution of key deliverables Consider HQ level and continent level stakeholders to determine necessary tracking and reporting levels required Support development of edge case plan for each category of edge case across each phase of deployment, to include Prepare, Readiness, Launch and Stabilize Implement plan, in partnership with full HQ and Continent deployment team, for edge cases throughout the full deployment lifecycle Edge Case Cataloguing + Tracking: Partner with deployment team leads in measurement and readiness to inventory edge cases for impacted region Once edge cases have been identified, catalogue edge cases respectively and identify existing solution teams; identify new solution teams required ensuring a cross-track approach Conduct ongoing engagement with continent feedback on edge cases globally by community and category New Openings + Transitions Partner with the new opening's teams/leads in continent to determine current state processes to update approach for D+TT – identify path for alignment on approach and finalize Support implementation of plan and partner with new openings teams to set up BAU execution Readiness + Implementation Support and contribute to the content, management and tracking of hotel readiness task list; considering Edge Cases and New Openings/Transitions Partner cross-workstreams within the HQ and Continent BTO and D+TT to understand nuances and tasks related to Edge Cases and New Openings Support and partner with the Continent Deployment team on resource planning, engagement, and execution through all phases of implementation

CANDIDATE PROFILE

Education and Experience Required Bachelor’s Degree or equivalent experience in hotel operations and/or program management required; 8+ years expertise in program management and/or implementation experience 2+ years of solid program/project management experience supporting hotel reservations, sales, revenue management and/or room operations disciplines. Property and operations experience essential Expertise and proven track record in managing complex, multifunctional initiatives Experience in providing direction and performing responsibilities via influence ability Proven success in introducing major change to complex organizations Exceptional project/program management competence and skills Ability to distribute, assign and ensure completion of work throughout various teams with and without direct management authority Ability to persuade and influence others, including those at senior organizational levels Ability to develop and enforce program governance Monitor results on an ongoing basis against pre-determined metrics Communicate results, issues and accomplishments clearly and effectively to Program Leaders Confirm that all efforts have the required transparency and sponsorship to proceed Strong analytical skills for planning, estimating, budgeting and monitoring program/project work Ability to enlist and motivate individuals and secure resources without direct authority Ability to form and foster high performing teams Strong written and verbal communication and presentation skills with the ability to adjust according to audience including executive level Experience using MS Office Suite Fluent Spanish speaker preferred

MANAGEMENT COMPETENCIES

Leadership Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action. Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges. Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes. Managing Execution Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization. Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. Building Relationships Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed. Generating Talent and Organizational Capability Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively. Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit. Learning and Applying Professional Expertise Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application. Technical Acumen – Expertly understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations, generate innovative solutions to approach function-specific work challenges, and function as a thought leader in his or her area of expertise. Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges. Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues. Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences. Reading Comprehension - Understands written sentences and paragraphs in work related documents. Writing - Communicates effectively in writing as appropriate for the needs of the audience. MARRIOTT

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here (https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewf\_2025edits\_8.19.25.pdf) to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.

**Washington Applicants Only** : Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.