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Police Records Manager

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Police Records Manager

Salary

$106,953.60 - $129,979.20 Annually

Location

Reno Police Department, NV

Job Type

Full-Time Regular

Job Number

510825

Department

Police

Opening Date

12/12/2025

Closing Date

12/29/2025 12:00 PM Pacific

+ Description

+ Benefits

+ Questions

Description

Join the City of Reno and become part of an amazing team who strives every day to make our community a place we are all proud to call home.

The ideal candidate in this position will be an experienced police records management professional who excels at leading teams, overseeing complex police records operations, and ensuring the accuracy, security, and accessibility of critical information. They will be a strong collaborator, skilled in coordinating with internal divisions and outside agencies, and will provide thoughtful, high-level administrative support to the Chief of Police.

We currently have one vacancy in the Reno Police Department in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur.

This isbothan internal and external recruitment to provide a promotional opportunity for all qualified current classified City of Reno employees and an open competitive opportunity for all other qualified applicants.

The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.

Examples of Essential Functions

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

+ Assume management responsibility for the services and activities of the Records Division including the provision of records management and identification services and operations.

+ Manage and participate in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommend and administer policies and procedures.

+ Analyze the data needs for records management operations; formulate short and long range plans; direct the design or conversion of information processing systems to meet new requirements.

+ Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; recommend, within departmental policy, appropriate service and staffing levels.

+ Direct, coordinate, and review the work plan for Records Division services; assign work activities and projects; monitor work flow; review and evaluate work products, methods and procedures; meet with staff to identify and resolve problems.

+ Plan, direct, coordinate, and review the work plan for records and identification staff; assign work activities, projects, and programs; review and evaluate work products, methods, and procedures; meet with staff to identify and resolve problems.

+ Select, train, motivate, and evaluate Records Division personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.

+ Oversee and participate in the development and administration of the Division's annual budget; participate in the forecast of funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments.

+ Serve as the liaison for the Records Division with other divisions, departments, and outside agencies; negotiate and resolve sensitive and controversial issues.

+ Serve as staff on a variety of boards, commissions, and committees; prepare and present staff reports and other necessary correspondence.

+ Provide responsible staff assistance to the Chief of Police; conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to records and identification programs, policies, and procedures as appropriate.

+ Attend and participate in professional group meetings; maintain awareness of new trends and developments in the field of law enforcement records management; incorporate new developments as appropriate.

+ Respond to and resolve difficult and sensitive citizen inquiries and complaints.

+ Perform related duties as required.

Minimum Qualifications

The following minimum qualifications are required to be met at the time of application.

Combinations of relevant work experience and education that are equivalent to the following are acceptable.*

Education/Training:

Graduation from high school or equivalent supplemented by college level course work in business administration, public administration, or a related field.

*A year of additional relevant work experience will substitute for college level course work requirement.

Experience:

Seven years of increasingly responsible police records management experience including two years of administrative and supervisory experience.

License or Certificate:

Possession of, or ability to obtain, valid NCIC certification for entry and inquiry of warrants into the Federal Bureau of Investigation's National Crime Information Center (NCIC) and the Nevada State Criminal Justice Information Center (NCJIS).

Bilingual candidates are strongly encouraged to apply.

Supplemental Information

To Apply:

Please submit your completed application and all additional information/documentation requested online atwww.reno.gov/jobsby December 29, 2025, at 12:00 p.m. (noon) PT. If a computer or mobile device is not available to you, suggested locations to submit an online application include: the City of Reno City Hall 2nd- 2nd-floor computer kiosk or Civil Service Office, any Nevada Job Connect location, local libraries, or educational facilities.

If you are having difficulty logging into yourgovernmentjobs.comprofile, please call the applicant support line at 855-524-5627.

Examination Process:

Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of online assessments, which include a Cognitive Abilities Test and an Employee Personality Profile, along with a Training and Experience evaluation (T&E) weighted as follows:

Training & Experience Evaluation (T&E) = 70%

Cognitive Abilities Test = 30%

Employee Personality Profile = Informational purposes only

Online Assessment Details:

Qualified applicants will be invited to participate in the online assessments once the recruitment has closed. These tests will be self-administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window.

The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on December 29, 2025.Please make sure to check for emails around this time, including your spam folder so that you do not miss this testing opportunity.All assessments must be completed within the designated testing window to move forward in the hiring process.

Training and Experience Evaluation (T&E) Details:

The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked"QUESTIONS" on the job announcement page. The T&E must be submitted online at the time of application.

+ Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.

+ Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.

+ In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.

+ Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online.

+ "See Resume" or "See above," etc., are not qualifying responses and will not be considered.

+ Changes or corrections to your responses cannot be made once your application packet has been submitted.

+ TIP:It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.

Notification:

Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified within two weeks of the job posting closing.

We highly recommend opting in to receive text message notifications. Follow-up text messages may include updates about your application, next steps, and interviews. If you haven’t opted in before, the option will appear before you submit your application. If you’ve previously opted in or out, you can update your choice anytime in account settings in your governmentjobs.com profile .

Testing Accommodation:

We strive to ensure equal access for all individuals. If you require an accommodation due to a disability, you must inform the Chief Examiner by completing theAccommodation Request Form (https://forms.office.com/g/wTdNZh4Aih) by the closing date of this announcement. All requests will be handled with confidentiality and respect.

Employee/Veteran Preference in the Event of Tie Scores:

Open Competitive Examination (Rule VII, Section 7):

In the event of tie scores, candidates will be provided a rank preference in the following order:

+ City of Reno classified employees who are veterans

+ City of Reno classified employees who are not veterans

+ City of Reno non-classified employees and external candidates who are veterans

This preference is only used to break ties. Proof of honorable discharge must be submitted with the application.

Promotional Examinations (Rule VIII, Section 7):

If two or more employees earn the same final score (including seniority points), veterans’ preference will be applied if any of the tied employees have submitted proof of an honorable military discharge. This preference is only used to break ties. If a tie still remains, it will be broken based on seniority in the current classification. Proof of honorable discharge must be submitted with the application.

Seniority Points:

Seniority Credit (Rule VIII, Section 9):

Classified employees of the City of Reno shall receive seniority credit computed by adding to a passing score as follows:

The final ranking will include the applicable seniority points added to the overall grade of the examination process. For each full year of continuous service completed, 0.2 points will be added up to a maximum of ten (10) years... 2 points will be the maximum.

Appointment and Certification:

Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.

Questions and Updates:

Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or [email protected] .

The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.

Please use thisHealth and Welfare Benefit Link (http://www.reno.gov/government/departments/human-resources/benefits) to learn more about the City of Reno's great employee benefit plans and wellness programs.

01

Minimum Qualification Review

The following questions are a required part of your application for this position. Your answers will be used to assist the Civil Service Commission in evaluating your related work experience and education to determine that you meet the minimum qualifications for this position as listed on the job posting.

All information provided in your answers must be included for verification in the work experience section of your application and may be substantiated further by the City of Reno. Failure to provide a truthful response to all questions will be grounds for disqualification and you will not be considered further in the hiring process for this position.

By checking "I understand", you certify that you have read and agree to the above statement.

+ I understand

02

Are you a current classified City of Reno employee?

+ Yes

+ No

03

Which of the following best describes your highest level of qualifying education?

+ High school diploma or equivalent

+ High school diploma or equivalent supplemented by college level course work in business administration, public administration

+ High school diploma or equivalent supplemented by college level course work in a closely related field

+ None of the above

04

Only answer this question if your course work is in another closely related field to this position.

How has your course work prepared you to perform the work of this position?

05

In order for your education to be considered in meeting the minimum qualifications and/or to get credit for your education as part of the assessment process, you must attach a copy of your diploma or unofficial transcripts to your application.

Applications submitted without this required documentation will still be considered but without regard to attained education and may be rejected if the required relevant work experience is not apparent.

Have you attached verifiable documentation in the form of a college diploma or unofficial transcripts to your application?

+ Yes

+ No

06

Which of the following best describes your qualifying paid work experience?

+ I have less than seven years of police records management experience including two years of administrative and supervisory experience.

+ I have seven years but less than eight years of police records management experience including two years of administrative and supervisory experience.

+ I have eight years or more of police records management experience including two years of administrative and supervisory experience.

07

Provide a list of employers where you gained your qualifying paid work experience from the work experience section of your application. Include the name of the employer, your title, the amount of time you worked in the position (full-time equivalent), the work you performed and your level of responsibility.

This information must be provided in order to continue in the screening process,"See Resume" or "See Application" as a response may be grounds for disqualification.

08

Which of the following best describes your status related to NCIC certification

+ I have a valid NCIC certification for entry and inquiry of warrants into the Federal Bureau of Investigation's National Crime Information Center (NCIC) and the Nevada State Criminal Justice Information Center (NCJIS).

+ I am able to obtain a valid NCIC certification for entry and inquiry of warrants into the Federal Bureau of Investigation's National Crime Information Center (NCIC) and the Nevada State Criminal Justice Information Center (NCJIS).

+ None of the above.

09

Training and Experience Evaluation

The following section of the Supplemental Questionnaire is part of the Civil Service test for this position and must be completed online at the time of application. Questionnaires submitted as an attachment to the online application will not be considered. In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. All responses must be verified by the applicant in the work experience section of this application.

Failure to provide adequate responses to the following questions may result in lower scores or disqualification from the selection process.

Do you certify that all information provided in the Supplemental Questionnaire is true and correct to the best of your knowledge?

+ Yes

+ No

10

Which best describes your experience related to managing the services and activities of a police records management division?

+ I do not have any experience managing a police records management division.

+ I have managed projects for a police records management division.

+ I have some training and limited experience managing a police records management division.

+ I have filled in as the manager of a police records management division for an extended period of time (one month or more)

+ I have managed the police records management division under limited supervision for one to two years

+ I have independently managed police records management division for two to four years

+ I have independently managed a police records management division for 4 years or more

11

In order to receive credit for your experience in the previous question, please provide specific examples of the work you have performed in that area (responses should be 2-3 paragraphs).

12

What is your most recent experience related to process improvement you have implemented in workflow management? Make sure to include a brief description of the process, the actions you took, and the results achieved (responses should be 2-3 paragraphs).

13

Describe a time you were responsible for resolving a conflict within your team or division. Make sure to include a brief description of the situation, the actions you took, and the outcome (responses should be 2-3 paragraphs).

14

Select all the areas of records management you have directly managed or been responsible for.

+ Ensured compliance with NIBRS or other state/federal crime reporting requirements

+ Oversaw digital evidence systems, including management, retention, and workflow processes

+ Managed data governance to ensure accuracy, integrity, retention, and secure release of records

+ Reviewed, updated, or recommended modifications to identification services, programs, policies, or operational procedures (e.g., fingerprinting, criminal history, CJIS workflows)

+ Coordinated with internal teams, courts, or external agencies regarding records, data governance, or identification issues

+ Documented and reported changes, recommendations, or findings to leadership

+ Ensured operational changes maintained accuracy, compliance, and sustainability

+ None of the above

15

In order to receive credit for your experience in the previous question, please provide specific examples of the work you have performed in each of the areas you selected (responses should be 2-3 paragraphs).

16

How many years of work experience do you have supervising employees, including assigning and evaluating work, and conducting performance management?

+ I do not have any experience working in this area

+ Less than two years

+ Two years but less than four years

+ Four years but less than seven years

+ Seven years but less than ten years

+ Ten or more years

17

What is the highest number of employees you have been responsible for supervising as part of your primary responsibility for at least one year or more?

+ I have not supervised employees before

+ 1 to 3

+ 4 to 6

+ 7 to 10

+ 11 to 15

+ 16+

18

Describe a time when you had to deliver a difficult performance evaluation and the steps you took to try to achieve the best overall outcome. Make sure to include a brief description of the situation, the actions you took, and the outcome (responses should be 2-3 paragraphs).

19

Describe a staff development program you have developed or implemented and what impact it has had on your organization. (responses should be 2-3 paragraphs). Both the content of the response and the proper use of grammar, punctuation, spelling, etc. and standard writing principles will be evaluated.

20

Describe a project that you managed or assisted with. Responses should be at least 2-3 paragraphs and include the following: • A brief description of the project • Your role in the project and how many employees you were responsible for managing • The types of tasks you were responsible for performing, overseeing, and/or coordinating • Your involvement with any public relations and/or citizen/internal feedback during the project • The outcome of the project

21

The field of records management, digital evidence, and data governance is constantly evolving with new technology, regulations, and best practices. Describe how you stay current in the records management field (responses should be 2-3 paragraphs). Note: the proper use of grammar, punctuation, spelling, etc. and standard writing principles will be evaluated.

Required Question

Employer

City of Reno

Address

PO Box 1900Reno, Nevada, 89505

Phone

(775) 334-2223

Website

http://www.reno.gov/jobs

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