• Office Coordinator

    Bath Planet (Wildomar, CA)


    Bath Planet Inland Empire is looking for a customer service representative to join our team in our Wildomar office. This person will drive customer satisfaction by fielding inquiries, addressing Customer Needs.

     

    The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

    Responsibilities:

    + Manage inbound and outbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.

    + Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.

    + Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.

    + Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

    Requirements:

    + Bachelor’s degree or equivalent

    + 1-2 years proven experience in supporting client success

    + Excellent written and verbal communication skills

    + Ability to address complaints and issues with effective solutions and a positive attitude

    + Passion for delighting customers with above and beyond service

    + Excellent time-management and prioritization skills

    + Familiarity with CRM system

     

    Bath Planet offers Health Insurance and 401k.

     

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