• Front Office Supervisor

    US Physical Therapy (Sanford, FL)


    Company Description

    Ability Rehabilitation believes in placing the well-being of our patients first. We accomplish this by carefully selecting compassionate, dedicated, and team-oriented staff. Our company is therapist owned with over 20 years of qualified therapy experience. Step inside our locations, and you will feel a culture of care, professionalism, and human connection. We serve communities in seven counties, with a total of 23 outpatient clinics, and we are still growing, so join our company and grow with us!

    Job Description

    We are seeking a professional and organized **Front Office Supervisor** to join our team in Sanford, United States. As the Front Office Supervisor, you will play a crucial role in ensuring smooth operations and exceptional customer service.

     

    + Oversee and coordinate all front office operations, including check-in/check-out procedures, reservations, and guest inquiries

    + Supervise, train, and mentor front desk staff to maintain high standards of customer service

    + Manage daily staff schedules and assignments to ensure optimal coverage and efficiency

    + Handle patient complaints and resolve issues promptly and professionally

    + Collaborate with other departments to ensure seamless patient experiences

    + Implement and enforce organization policies and procedures

    + Assist in developing and implementing strategies to improve patient satisfaction and operational efficiency

    + Ensure compliance

    + Generate and analyze reports on front office performance

    Qualifications

    + 2-3 years of experience in medical office front office operations, with previous supervisory experience preferred

    + Associate's degree or related field preferred

    + Strong leadership and communication skills

    + Excellent customer service orientation with the ability to handle challenging situations professionally

    + Proficiency in EMR software (s)

    + Demonstrated problem-solving skills and ability to make quick decisions

    + Strong multitasking and time management abilities

    + In-depth knowledge front office operations, procedures, and industry standards

    + Experience in staff training and development

    + Ability to work flexible hours PRN.

    Additional Information

    At **Ability Rehabilitation,** we believe in fostering a rewarding and supportive work environment. We offer:

     

    + Competitive salary

    + Excellent benefits package including 401k, health, dental, vision, and generous paid time off

    + Multiple opportunities for professional development, specialization, and leadership

    + Employee discount plans

    + Employee Assistance Program (EAP)

    + Investment from a company that wants you to succeed and thrive

     

    We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you’d like to view a copy of the company’s affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at [email protected]