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Customer Care Consultant - Travel Insurance

128985

Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers _._ Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

About Travel Guard

This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024.

What you’ll be doing:

In this role you’ll help customers understand our travel insurance offerings and make confident decisions about their coverage. In the **World Service Center,** you will take a consultative sales approach, listening to customer’s travel plans and recommending the insurance product that best fits their needs. If you are interested in a fast-paced environment, with opportunities for career growth, this is the role for you!

+ Answer incoming calls, delivering top-notch-service and providing clear and accurate information on our products and services.

+ Use strong listening skills to effectively cater to our customer’s specific travel needs.

+ Solve problems creatively and think outside the box.

+ Document interactions with precision and professionalism.

+ Collaborate with leadership and teammates to continuously build skills.

+ Maintain knowledge of our insurance products, services and overall benefits.

What skills and experience you’ll bring on this journey:

+ High School Diploma or equivalent.

+ Strong communication skills and customer service experience.

+ Ability to multi-task and stay organized

+ A positive attitude and passion for helping others.

+ Ability to navigate multiple systems while effectively handling calls.

+ Attention to detail and accuracy when documenting information.

+ **Be able to pass Canadian Property Casualty and Accident and Health licensing exams.**

Why you’ll love working with us!

We value optimism, caring, togetherness, results-orientation, and forward-thinking.

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.

**Job flexibility** . We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

**Career growth** . This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

**Take the time you need, for you and your community** . We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.

**Investing in your health and your future.** We offer a competitive high-deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.

**Diversity and inclusion** . We respect who you are and thoroughly embrace diversity. Wherever life has

taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.

_Appy today and let’s go to great places together!_

EOE Disability / Veterans