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Title: Field Service, Field Trainer

Department: Service & Training

Type: Full-Time, Non-Exempt

Reports To: Service Manager

Date Modified: 02/2025

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including…

• Consulting

• Material Handling Equipment, Parts, and Service

• Automated Mobile Robots

• Vision guided vehicles and automated guided vehicles

• High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems

• WMS/WES/WCS solutions and Software

• Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation

• Telematics

Job Summary

The Field Service, Field Trainer will provide Carolina Handling Associates with hands on training. This position will also provide Associates with the skills needed to effectively operate and maintain the line of products serviced by Carolina Handling. To troubleshoot electro-mechanical and hydraulic problems, installations, and perform unscheduled repairs and scheduled maintenance on equipment based on customer demand and need. This position will provide complete customer satisfaction in a polite and professional manner while working in a Team environment.

Responsibilities

• Effectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends action necessary to correct situation to customer.

• Exhibits a professional demeanor, promotes goodwill between the company and customers by providing a superior level of customer service.

• Observes, analyzes, and determines corrective course of action for service and repair of customer equipment.

• Performs necessary repairs to correct analyzed situations in a professional and productive manner.

• Performs scheduled maintenance on equipment for contracted customers according to Carolina Handling Scheduled

• Maintenance policies and procedures and proactively addresses needed repairs with Customer.

• Prepares necessary documentation relating to each service call in a neat and accurate manner.

• Follows safety rules and ensures that hazardous waste is disposed of properly.

• Accounts for 100% of paid time.

• Conduct training needs assessments; Schedule and administer training curriculum; monitor progress toward set goals

• Evaluate training needs by conducting a needs analysis and develop course material, plan and conduct training classes within an established budget based on the information obtained.

• All other duties as assigned or required.

Requirements

All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.

• Has demonstrated proficiency in the performance of Field Service Technician duties.

• High school education, plus one to three years mechanical, electrical and hydraulic experience in a similar environment or equivalent in college or vocational education.

• Ability to communicate effectively with customers, management, and co-workers.

• Ability to read and interpret schematics.

• Ability to read and understand necessary service and training manuals.

• Ability to understand and follow verbal and/or demonstrated instructions.

• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.

• Ability to maintain a good understanding of industry innovations and product availability in order to make recommendations based on customer need.

• Ability to effectively utilize volt, ohm, and multi-meters.

• Demonstrate a good mechanical and electrical aptitude.

• Ability to safely operate drills grinders, presses, forklift, hoists, overhead cranes, and personal hand tools.

• Ability to draw upon available support resources from within the company and recognize when it is appropriate to do such.

• Such other knowledge, skills, and abilities as are necessary in connection with additionally assigned duties.

• The Associate must have demonstrated instruction and facilitation experience along with the ability to lead.

• Knowledge of Raymond Product lines preferred.

Benefits of Joining the Team

Benefits Built For YOU! At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life.

Health Benefits:

Medical, Dental and Vision Insurance, Prescription Drug Plan.

Financial and Tax-Saving Benefits:

Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.

Additional Benefits:

Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.

Company Benefits:

Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs.

Comprehensive Perks Package Including:

• Company-Provided Vehicle: Field technicians will receive a take-home Service Van, including fuel card and maintenance coverage, equipped with a wide range of tools, equipment, parts, and supplies.

• Comprehensive Tool Kit: Each technician is equipped with a comprehensive tool kit containing all the essential tools, equipment and safety gear required for their specific role.

• Annual Uniform & Boot Allowance

• Growth and Development: Our comprehensive training programs, both in the classroom and in the shop, are designed to equip technicians with the skills and knowledge they need to excel in their roles and stay ahead in the ever-evolving industry.

• Paid On the Job Training

• Opportunity for Increased Income: With uncapped overtime hours, there's no limit to how much you can earn.

• Career Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us.

• Company-sponsored social events and team-building activities.

• Employee recognition program

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job unless it causes undue hardship.

This position is classified as heavy work, involving the operation of machinery, power tools, motor vehicles, and heavy equipment. Job tasks may require various physical activities such as walking, sitting, climbing, balancing, stooping, kneeling, crouching, and/or crawling, along with transitioning between work sites. Physical requirements include the ability to frequently lift and/or move objects weighing up to 50 pounds, constantly handle objects weighing up to 25 pounds, and occasionally handle objects weighing up to 100 pounds. Manual dexterity is crucial for operating machinery, tools, computers, and handling materials. Specific vision abilities essential for this role include close vision, peripheral vision, depth perception, and the capacity to adjust focus. Additionally, visual acuity is necessary to read documents, schematics, and equipment displays. Effective communication with both internal and external customers via telephone, demonstrating clear articulation and voice control, is essential. The ability to hear is necessary for communicating with coworkers and customers, as well as for safely operating equipment in noisy environments.

This role operates in diverse customer environments, including manufacturing, distribution, cold storage, and outdoor settings with exposure to various elements. It frequently involves exposure to oil, grease, dirt, extreme seasonal temperatures, outdoor elements, and vibration. Occasionally, the role may entail working in elevated conditions, encountering harmful or corrosive chemicals, and facing the risk of electric shock. There is potential exposure to hazards related to equipment movement and harmful chemicals/solvents if proper safety procedures are not followed. Noise levels typically range from moderate to high.

Travel Requirements: This role requires daily travel to customer sites in order to fulfill job responsibilities. Occasionally, overnight travel may be required to accommodate project needs or attend training classes. Due to the nature of the job requirements, work hours for this position are subject to change to meet the needs of the customer. This may include overtime, shift work, on-call duty, weekends, and holidays.

This job description is intended to outline the general nature and level of work being performed by individuals assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. Management reserves the right to modify, add, or remove duties as necessary to meet business needs. This job description does not create a contract of employment between the company and the employee.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

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