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Digital Quality Manager

Requisition ID:

71177

Date:

Dec 22, 2025

Location:

Exton, PA, US

Department:

Quality

Description:

_This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week. No relocation is provided for this opportunity._

Who We Are:

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

+ This role will manage and support the Digital Quality team that supports SAP, West Digital Applications and Quality Management Software.

+ This role interfaces and leads projects with D&T (IT), Quality Assurance and other departments for the development of Quality IT applications.

+ The role may also perform day to day activities and support functions.

Essential Duties and Responsibilities

+ Manages and supports Digital Quality Team in US and Europe

+ Works closely with the Digital Quality Validation Team

+ Solves complex problems and provides support for SAP, MES, QMS and other software projects.

+ Manages and approves Changes related to Quality Applications, MES and SAP QM

+ Assures compliance to West procedures, regulations, and Current Good Manufacturing Practices

+ Leads harmonization initiatives as they pertain to the quality management system

+ As appropriate, use knowledge and experience to identify initiatives to improve systems

+ Works independently with guidance only in most complex situations

+ Act as a resource for colleagues with less experience including providing training to colleagues.

+ Performs other responsibilities as assigned to achieve Digital Quality initiatives.

Education

+ Bachelors Degree majoring in a science background/ Information Technology/Computer Science or equivalent experience

Work Experience

+ Minimum 8 years of experience in quality assurance, cGMP manufacturing

+ Advanced Experience in SAP Environment or similar ERP system

Preferred Knowledge, Skills and Abilities

+ **SAP QM, Veeva**

+ Computer System Validation (CSV)

+ Comprehend and adhere to the relevant procedures as they are related to the position covered by this Job Description

+ Ability to apply knowledge of software and applications to new software

+ Able to comply with the company’s safety policy at all times

+ Able to comply with the company’s quality policy at all times

Travel Requirements

10%: Up to 26 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

\#LI-DJ1 #LI-HYBRID

West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.

**Nearest Major Market:** Philadelphia