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Assistant Director of Technical Support Services
- Rowan College at Burlington County (Mount Laurel, NJ)
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Assistant Director of Technical Support Services
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Assistant Director of Technical Support Services
Salary
$55,000.00 Annually
Location
Mount Laurel, NJ
Job Type
Full Time (35 hours)
Job Number
01174
Department
Office of Information Technology
Opening Date
04/12/2024
+ Description
+ Benefits
+ Questions
Description
The Assistant Director will play a pivotal role in ensuring the smooth operation and user experience for a variety of complex technical systems used across the college. This position requires a blend of technical expertise, project management skills, and exceptional communication abilities. The ideal candidate will be a strong troubleshooter, adept at managing projects, and comfortable working collaboratively with non-technical users from departments such as Public Safety, Facilities, and Student Services.
Specific Duties and Responsibilities
+ Technical Support & System Administration:
+ Provide first-line technical support for college departments utilizing CCTV, physical access control, ID card, digital queue management, advising and tuition payment information systems.
+ Troubleshoot system malfunctions, diagnose problems, and implement solutions in house or by escalating to appropriate vendors.
+ Manage user accounts, permissions, and access levels within these systems.
+ Perform routine maintenance and system updates to ensure optimal functionality.
+ Stay current on technological advancements in supported systems and best practices.
+ Project Management:
+ Oversee complex technical projects related to college technology, excluding core IT infrastructure, ensuring they are completed on time, within budget, and meet departmental needs.
+ Develop project plans, timelines, and resource allocation strategies.
+ Manage project scope creep and communicate effectively with stakeholders.
+ Track project progress, identify and mitigate risks, and implement corrective actions as necessary.
+ Document project activities and maintain clear and concise records.
+ Technical Liaison and User Support:
+ Act as a technical liaison between the IT department and non-IT departments.
+ Translate technical jargon into clear and concise language for non-technical users.
+ Provide training and support to end-users on system functionality and best practices.
+ Develop and maintain user guides and documentation for the supported systems.
+ Gather user feedback and collaborate with departments on system improvement initiatives.
+ Additional Responsibilities:
+ Participate in the selection and evaluation of new technologies related to the supported systems.
+ Maintain up-to-date knowledge of IT security policies and procedures.
+ Assist with IT audits and ensure system configurations comply with applicable policies and regulations.
+ Other related duties as assigned.
OVERALL PURPOSE AND RESPONSIBILITY:
The primary and most important overall responsibility of all employees is to provide service in a pleasant, helpful, and effective manner to our students and other members of the College community.
Minimum Qualifications
Education Required:
Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Associate’s degree or comparable industry certifications required.
Experience Required:
Minimum 2-3 years of experience in a technical support role, ideally within a higher education environment.
Skills/Abilities /Knowledge /Other Requirements
+ Proven experience troubleshooting and resolving technical issues related to access control, ID card systems, or similar technologies (highly preferred).
+ Demonstrated experience with project management methodologies and best practices.
+ Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical users.
+ Strong analytical and problem-solving skills along with the ability to research and document solutions to technical utilization and integration of complex systems.
+ Evidence of successful documentation of technology usage and / or development of Standard Operating Procedures for non-technical staff utilizing complex technology.
+ Excellent organizational skills and the ability to manage multiple tasks effectively.
+ Ability to work independently and as part of a team.
+ Proficient in Microsoft Office Suite as well as Google Apps for Education.
Additional Information
INSTITUTIONAL EFFECTIVENESS:
Collaborates with department members and/or the Compliance, Assessment and Research team to support planning, assessment, data collection and reporting for continuous improvement of the college.
Employee Classification: Administrative
Benefits- Administrative (https://www.rcbc.edu/sites/default/files/Documents/hr/RCBC\_Benefits\_at\_a\_Glance\_-\_Administrative.pdf)
01
Do you have an Associate's degree or Bachelor's degree?
+ Yes
+ No
02
Do you have a minimum of 2-3 years of experience in a technical support role, ideally within a higher education environment?
+ Yes
+ No
Required Question
Agency
Rowan College at Burlington County
Address
900 College Circle Drive
Mount Laurel, New Jersey, 08054
Phone
856-222-9311 ext. 1584
Website
http://www.rcbc.edu
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Assistant Director of Technical Support Services
- Rowan College at Burlington County (Mount Laurel, NJ)