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Senior Inside Sales Representative (Account…
- Wolters Kluwer (Providence, RI)
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The Account Manager for Wolters Kluwer (WK) Legal and Regulatory is responsible for sales & retention activities in defined territories to support the execution of the Wolters Kluwer Legal & Regulatory sales strategy. You will be responsible for building and maintaining effective long-term relationships and ensuring a high level of satisfaction with your clients.
Work with Healthcare Providers, Payers, Consultants, Insurance Companies, Corporations and State/Local Government Agencies to sell and maintain Wolters Kluwer Healthcare Regulatory & Coding Solutions.
_This position will work from a remote office and can be based anywhere in the U.S._
Essential Duties and responsibilities
+ Negotiate contracts and close agreements to maximize profits
+ Manage a portfolio of accounts to achieve long-term success
+ Own and coordinate all sales activities
+ Serve as the lead point of contact for all customer account management matters
+ Manage regular communications with customers to ensure needs are met, address account problems/concerns and or suggestions.
+ Build and maintain strong, long-lasting client relationships
+ Proactively pursue step-up sales to existing customers to ensure that the subscription levels support customer usage.
+ Work with paired Account Executives to ensure customer success, retention and to identify new business opportunities
+ Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
+ Track and analyze sales statistics based on key quantitative metrics
+ Leverage extensive industry, product, and customer knowledge to ensure customer satisfaction and renewal rates
+ Utilizes sales tech stack including Outreach.io, Chorus.ai, ZoomInfo, LinkedIn/LinkedIn Sales Navigator, etc. in daily sales & retention workflow
+ Maintains current records within SalesForce.com in accordance with company policies and expectations
+ Ability to network and expand network of contacts within each assigned account
+ Performs other duties as assigned by supervisor
Education:
+ Bachelor's Degree in Business or related discipline or equivalent experience
Experience:
+ Proven track record of exceeding sales and retention targets
+ Solid understanding of business, financials, products/services and the market, preferably with a reputation for providing a level of expert knowledge within your industry.
+ Strong people skills, including the ability to partner both internally and externally
+ Ability to manage own territory/account and monitor resources accordingly
+ Closing skills
+ Demonstrated experience conveying value proposition to clients
+ Excellent presentation skills
+ Intermediate to advanced Microsoft Office Suite knowledge and experience (Word, Excel, PowerPoint, and Outlook).
+ Experience utilizing Customer Relationship Management software.
**Other Knowledge, Skills, Abilities or Certification** s:
+ Previous experience with SalesForce.com – Preferred
+ Previous experience with Outreach.io – Preferred
+ Previous Account Management experience with a cloud based/SaaS solution - Preferred
Travel requirements
+ Some domestic travel required <10%
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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