-
Lead Patient Service Representative - Urology…
- Health First (Viera, FL)
-
POSITION SUMMARY
To be fully engaged in providing Quality/No Harm, Customer Service and Stewardship by
demonstrating leadership in promoting teamwork, prioritizing workflow, addressing, or escalating
concerns and using resources efficiently to ensure continuity of quality patient care. Serves as a
professional role model through onboarding and precepting of staff, supporting and encouraging
growth and development, and facilitating the goals of the department. Addresses customer related issues in a friendly, courteous, professional, and timely manner. Effectively communicates and escalates barriers, opportunities, and department needs to the supervisor/manager.
PRIMARY ACCOUNTABILITIES
1. Ability to prioritize work and manage time effectively
2. Ability to apply logic and critical thinking to identify solutions to complex problems;
recognizes trends and escalates to management
3. Facilitates and provides training to staff on department specific procedures and
applications and serves as SME (Superuser) for office applications
4. Serve as role model/mentor to other associates
5. Act as liaison for all issues in all areas of oversight
6. Ability to make appropriate decisions in the absence of management
7. Demonstrates process improvement and cost saving strategies using Lean concepts
8. Works special projects and performs other duties as assigned
9. Constructively participates in the team Engagement Action Plan and in achieving
department goals
10.Maintains established benchmarks as related to assigned tasks and shows continual
growth and improvement in benchmarks
11.Ensures department adheres to all HFMG policies for patient privacy and confidentiality of
health information; secures needed medial documentation as required
12.Initiates IT work tickets to resolve equipment or system related issues; maintains
documentation for service on equipment
MINIMUM QUALIFICATIONS
• Education: High School diploma or equivalent
• Certification: CPR Certification, Medical Office Assistant or Medical Terminology
certification
• Work Experience: Experience working in at least 3 different clinical specialties
• Knowledge/Skills/Abilities: Experience working in multiple systems: athena,
Modernizing Medicine, iKnowMed, knowledge of medical terminology, proven ability to
train and mentor associates, excellent verbal and written communication skills, ability to
relate well to all customers, knowledge of healthcare terminology, analytical and
troubleshooting skills
PREFERRED QUALIFICATIONS
• Education: Associate degree
• Certification: Medical Office Administration Certification
• Knowledge/Skills/Abilities: Knowledge of analyzing practice reports
PHYSICAL REQUIREMENTS
Sedentary
• Majority of time involves sitting or standing; occasional walking, bending, stooping
• Long periods of computer time or at workstation
• Light work that may include lifting or moving objects up to 20 pounds with or without
assistance.
• May be exposed to inside environments with varied temperatures, air quality, lighting
and/or low to moderate noise
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks
• Workspace may vary from open to confined, on site or remote
• May require travel to various facilities within and beyond county perimeter; may require
use of personal vehicle
**Job:** **Clerical Support*
**Organization:** **Health First Medical Group LLC*
**Title:** *Lead Patient Service Representative - Urology Gynecology*
**Location:** *Florida - Brevard County-Viera*
**Requisition ID:** *072695*
-
Recent Jobs
-
Lead Patient Service Representative - Urology Gynecology
- Health First (Viera, FL)