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Mgr,Store Operations
- CVS Health (Woonsocket, RI)
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Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position SummaryThe manager for WFM External & Planning will support the Sr. Manager and is responsible for engaging with the vendor of the mySchedule tool used by 9000+ front store and pharmacy locations. You will also be responsible for road mapping, analyzing and executing high impact pilots with field teams to influence future enhancements and support the operations of 180,000+ colleagues.
+ Become a SME of the mySchedule tool to support business partners and the field. Work directly with the vendor to address technical issues, coordinate and test releases, support mobile application (Store Manager/ESS App), drive enhancements, and identify creative solutions for business needs.
+ Use knowledge of store processes and Workforce Management to roadmap future pilots, source and analyze data through reporting, influence leadership by creating and delivering presentations to all level of leadership and executing pilots with varying levels of field colleagues.
+ Ability to analyze large amounts of data to creating reporting, identify trends and present data at a high level to leadership to support pilot business cases
+ Work cross-functionally with other teams to collaborate and execute on field facing strategies and internal workstreams
+ Lead and develop direct reports
Required Qualifications
+ 2+ years experience working across teams on initiatives with a high degree of complexity
+ 1+ year experience manipulating data and using reporting to drive business outcomes
+ 1+ year experience testing and deployment of software enhancements
+ Ability to travel up to 10% of the time
+ Bachelor’s Degree or equivalent experience
Preferred Qualifications
5+ years of total business experience
+ 1+ Year experience in vendor management
+ 1+ year experience using mySchedule tool
+ Proven ability to deliver high quality professional communications, presentations, responses and analyses on a wide range of requests by working quickly, independently and with minimal direction
+ Proven ability as a self-starter to take initiative, thrive off a challenge and can think outside of the box to propose new ideas that have not been tried before
+ Proven ability to deliver results in complex, fast-paced environments
+ Proven ability to exhibit model professional behaviors that are consistent with collaborating with senior leadership and that demonstrate a strong bias for inclusion, collaboration, building trust, driving for and delivering results as well as supporting innovation and change
+ Proven ability to develop and lead planning initiatives with a track record of successfully executing on established goals and objectives
+ Proven ability to work with multiple reports to synthesize insights and outline meaningful, actionable steps for the field to implement to represent Workforce Management and its leadership teams by delivering high quality, timely reports. Must be able to analyze data and metrics to work with impacted areas to develop, and communicate recommendations
+ Strong interpersonal, written, and verbal communication skills
+ Familiarity with workforce management processes and extensive knowledge of retail business operations, including pharmacy
+ Broad mindset with an ability to consider the long-term execution of strategy as well as the short-term detail-oriented steps needed in developing solutions
+ Advanced skills in MS Office
+ Experience with Access, Tableau and SQL
+ Experience in healthcare services (e.g., pharmacy, hospitals/health systems, primary care) and/or healthcare IT and digital health
Education
+ Bachelor’s degree in a relevant field is required (e.g., Economics, Finance, Public Health, Engineering, Computer Science, Business Analytics, or Information Science) or equivalent
+ MBA, MPH, PharmD or master’s degree in an analytical or healthcare-related field (e.g., MBA, Master’s in Economics/Finance or Master’s in public health) is preferred
Pay Range
The typical pay range for this role is:
$63,300.00 - $139,200.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
We anticipate the application window for this opening will close on: 06/14/2024
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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