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Job Summary:

The Role:

Meet, greet, and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the house

Responsibilities:

Guest Relations

+ Greet all guests promptly and courteously in a professional manner

+ Control the flow of guests coming into the restaurant and those who are waiting for a table

+ Hospitality zone

+ Obtain guests' names, number in the party, physical descriptions (units that use the pager system), arrival times, and any needs for children when applicable

+ Anticipate and respond to guest needs (guest satisfaction)

+ Direct guest to the appropriate location to wait when on a wait

+ Estimate and quote accurate wait times for tables

+ Lead guests to tables, place menu on the table for guest, wait for guests to be seated before leaving the table

+ Marketing current and future shows, menu items, and retail by placing all marketing literature on dining tables

+ Properly answer guest questions regarding the menu, music hall, and artists appearing at the House

+ Foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed.

+ Pick up guest lists for any special events.

+ Handle concert tickets and signature sheet.

+ Obtain the Production sheet for the current night

+ Obtain current member and spouse lists.

+ Check the foundation membership card and photo ID

+ Adherent to the HOB dress code policy of the foundation lounge

+ Hand out wristband and /or opera box passes

+ Thank each guest for visiting the House, and invite him or her to return in a friendly and sincere manner

+ Knowledge of House of Blues-related art, music, and history

+ Adhere to the HOB Hospitality Zone

Communicate with other support departments

+ Communicate to door host, kitchen, and Foundation Room Managers, to ensure proper flow

+ Communicate to the kitchen when large parties and special event parties have been seated.

Atmosphere (Maintenance/Cleaning)

+ Keep the host area clean and organized throughout the shift (shift mechanics).

+ Keep the floor in the host area free of spills, food, trash, or other obstacles

+ Polish and clean all entry door windows throughout the shift

+ Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks, and calendars at the host stand

+ Maintain line of sight/atmosphere control by circulating through the work area throughout the shift

+ Maintain House of Blues safety and sanitation standards

Assist Other Departments as Needed

+ Assist other employees and departments as needed (teamwork)

+ Adherence to standard operating procedures

+ Attend pre-shift meetings conducted by the Manager on duty prior to the start of each shift

IN ADDITION TO THE PERFORMANCE OF ESSENTIAL JOB FUNCTIONS THE HOST/ESS WILL BE EVALUATED ON THE FOLLOWING:

+ Appearance

+ Punctuality/Attendance

+ Attitude/Teamwork

+ Opening and Closing duties

+ Job Skills/Knowledge/Productivity

+ Adherence to Policy

+ Sanitation and Safety

+ Guest Satisfaction

+ Communications

Qualifications:

Required:

+ Nevada Gaming Registration/ Responsible Alcohol Awareness Training Certification (TAM)

+ High School Diploma Music Mall and Retail operations

+ Working knowledge of restaurant operations, seating procedures, guest relations, problem-solving

+ Entry Knowledge of

+ Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills

+ Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations

+ Flexible Hours

Preferred:

+ Point of Sales knowledge, preferably MICROS

+ Previous experience handling VIP customers

+ Previous Customer Service/Host experience

+ Skills in interpersonal communication and teamwork

Physical Demands/Working Environment:

+ The working environment is fast-paced

+ Position requires extended periods of prolonged standing and working on your feet

+ Must be able to lift or move up to 25 lbs using proper lifting techniques