• Inside Account Manager - Quill (Hybrid)

    Staples (Lincolnshire, IL)


    Inside Account Manager - Quill (Hybrid)

    Lincolnshire,IL

    Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.

    What you’ll be doing:

    • Be the primary point of contact and build long-term relationships with customers.

    • Manage existing customer accounts with an emphasis to drive increase sales and achieve profit margins.

    • Help customers through email, phone, and present annual business reviews online.

    • Develop a trusted advisor relationship with key accounts and their affiliated offsites.

    • Effectively manage your book of business through productivity and pipeline management

    • Collaborate with internal business partners.

    • Educate our customers on our products and programs, to assist them with consolidating their business needs to be their one stop shop.

    • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.

    What you bring to the table:

    • Demonstrated ability to communicate, present and influence.

    • Excellent verbal and written communications skills.

    • Self-motivated and able to thrive in a results-driven environment.

    • Natural relationship builder with integrity and reliability.

    • Ability to prioritize among competing tasks.

    • Critical thinking and problem-solving skills.

    • Strong time management and organization skills.

    Qualifications:

    What’s needed- Basic Qualifications:

    • High School Diploma or G.E.D

    What’s needed- Preferred Qualifications:

    • Proven account management or other relevant experience

    • Bachelor's Degree

    We Offer:

    • Inclusive culture with associate-led Business Resource Groups

    • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)

    • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits Job Ref: 722