• Tier 2 Helpdesk Lead CAB Manager for Tech Control

    GCyber (Arlington, VA)


    GCyber is seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to support a high profile DISA customer. As a Tier 2 Lead CAB Manager for Tech Control, you will manage day-to-day support functions, ensuring effective issue resolution, and maintaining high levels of customer satisfaction.

    As a Tier 2 Helpdesk Lead CAB Manager for Tech Control, you will:

    + Oversee Tier 2 Tech Control Helpdesk operations, ensuring prompt resolution of issues with switches, encryption devices, network consoles, and circuits.

    + Develop and implement policies and procedures to ensure consistent service quality and operational efficiency.

    + Act as a liaison between the help desk team and senior management, translating technical requirements into actionable strategies.

    + Manage and supervise help desk employees, providing guidance and training to ensure effective issue resolution.

    + Coordinate the Change Advisory Board (CAB) process and ensure compliance with relevant standards while improving help desk support functions.

    Minimum Qualifications and Experience:

    + Active DoD Top Secret/SCI security clearance

    + Bachelor’s degree in related field

    + Minimum 5 years’ experience with help desk support and operation in a DoD IT environment

    + Minimum of 5 years working experience with providing customers with day-to-day support by responding to, documenting, tracking, resolving, and managing customer issues, question, and requests.

    + HDI Support Center Manager or equivalent certification

     

    Our Benefits

     

    GCyber is committed to the well-being and development of every employee. Our benefits are designed to support your personal and professional goals, from health and wellness programs to retirement savings and career development opportunities. Highlights include:

     

    + 26 Days of Paid Leave + Annual PTO Increase

    + An extra day of paid leave for every year of employment with GCyber

    + Paid Parental Leave

    + Additional Leave Allowances for Military Duty, Jury Duty, and Bereavement Leave

    + 401(k) Matching

    + 100% Company-funded Disability Insurance

    + 90% Company-Funded Health, Dental, and Vision Insurance, with contributions to insurance benefits for spouses, children, and family members

    + Training and Professional Development Plans

    + Commuter Benefits Plan

    + Parking and Transportation Allowance

     

    Equal Opportunity Employer

     

    GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability.

     

    Stay in Touch

     

    For future job notifications please follow GCyber on LinkedIn. https://linkedin.com/company/gcyber

     

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