• Product Support Analyst (Jacksonville)

    ManpowerGroup (Richmond, VA)


    Title:** **Product Support Analyst

     

    Duration** **: 12-18 Months (Possible convert to full-time)

    Job Description:

    Production Support

     

    Learn Application functionality (focus on vendor applications)

     

    Understand system flows and dependencies.

     

    Learn any file feeds that need to be monitored/alerted.

     

    Maintain support documentation.

     

    Document the incident engagement process.

     

    Handle Remedy incident and problem tickets.

     

    Run incident triage calls.

     

    Cross-train teammates

     

    Support other Cards applications.

     

    On-Call Rotation

     

    ITIL Process, Vendor hosted applications, file transmission knowledge, Intermediate Windows and Linux navigation skills, excellent verbal and written communications. Proficient with Microsoft Word, Excel and Powerpoint. Mobile App Savvy (IOS and Andriod)

     

    Experience with vendor hosted applications and keeping vendors accountable for incident resolutions

     

    SQL query experience

     

    If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

     

    About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

     

    _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_** **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** **_–_** **creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

     

    ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.