• U-Box Field Support Analyst

    U-Haul (Phoenix, AZ)


    Location:

    2727 N Central Ave, Phoenix, Arizona 85004 United States of America

     

    U-Box is seeking career-minded individuals to contribute to the continuous growth, development, and success of the U-Box Program as a U-Box Field Support Analyst. Under the direction of the U-Box Operations Manager, our department works closely with system members in the field to ensure that day to day U-Box transactions, apps, and business rules are working optimally. Our team of analysts will also identify operational trends that are in need of improvement or in need of bug fixes. This position is for individuals who are highly self motivated and can work independently during times of high volume inbound calls and chat intake.

    This position requires availability:

    + In office (non remote)-Out of state applicants will only be considered if a relocation date is confirmed

    + Friday through Tuesday or Thursday through Monday (Internal applicants can be considered for Mon - Fri based on tenure and work history/experience)

    Responsibilities include (but are not limited to):

    + Answering phone calls from the field, including center personnel and U-Box delivery drivers.

    + Responding to real time chats for live support.

    + Opening and responding to incident emails received through our Incident Management Tool.

    + Creating incident tickets using our Incident Management Tool to document, research, and resolve every point of contact made with the field.

    Requirements:

    + Strong written and oral communication

    + Proficient with computers and common office apps (MS Edge, Google Chrome, MS Office, etc)

    + Good Customer Service

    + Has the ability to problem solve and think critically

    + Ability to multi-task as well as switch focus between tasks without disruption

    + Must be able to work in a high volume/high workload environment

    + Ability to work independently as well as in a team based environment

    Preferred, but not required:

    + 2+ years of U-Haul experience

    + 1+ years of experience with U-Box and the U-Box program

    + 10 to 12 months of previous office experience

    Here are just some of the programs U-Haul has to offer:

    + Full Medical Coverage

    + Prescription Plans

    + Dental& Vision Plans

    + New indoor fitness gym

    + Gym Reimbursement program

    + Registered Dietitian Program

    + Weight Watchers

    + Onsite Medical clinic for you and your family

    + Career Stability

    + Opportunities for advancement

    + Valuable on-the-job training

    + Tuition Reimbursement program

    + Free online courses for personal and professional development at U-Haul University

    + Business and travel insurance

    + You Matter Employee Assistance Program

    + Paid holidays, vacation and sick days

    + Employee Stock Ownership Plan (ESOP)

    + 401 (k) Savings Plan

    + Life Insurance

    + Critical Illness/Group Accident

    + 24-hour physician available for kids

    + Subsidized gym/membership

    + Metlaw Legal Program

    + Metlife auto and home insurance

    + Mindset App Program

    + Discounts on Cell Phone plans, hotels and more

    + Lifelock Identity Theft

    + Savvy consumer wellness programs-from health care tips to financial wellness

    + Dave Ramsey’s SmartDollar Program

    + U-Haul Federal Credit Union

    + Wellness Program

     

    U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

     

    U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.