• IT Technical Support - Coordinator 2

    Louisiana Department of State Civil Service (Monroe, LA)


    IT Technical Support - Coordinator 2

     

    Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/4855830)

     

    

     

    IT Technical Support - Coordinator 2

     

    Salary

     

    Depends on Qualifications

     

    Location

     

    Monroe, LA

     

    Job Type

     

    Unclassified

     

    Job Number

    R-001611

    Department

     

    University of New Orleans

     

    Opening Date

     

    03/04/2025

     

    + Description

    + Benefits

     

    Supplemental Information

     

    Please clickHERE (https://ulsuno.wd1.myworkdayjobs.com/en-US/UniversityOfNewOrleans/job/Monroe-La/IT-Technical-Support---Coordinator-2\_R-001611?q=r-001611) to apply.

     

    + Performs all duties assigned to IT Technical Support - Coordinator 1.

    + Provides statewide installation, configuration, maintenance and support for state owned: Workstations, Laptops, Thin client devices, Desktop printers, Network printers, Network communication devices, Video Conferencing Equipment, Software Applications, and all associated components, peripherals, and media.

    + Takes lead in processing documentation for accuracy, update as necessary, and evaluate for potential process improvement.

    + Trains Coordinator 1 EUC employees and provide assistance to escalated tickets.

    + Takes lead in managing user accounts on local PCs, select servers, and Active Directory in compliance of industry standards.

    + Records service calls in web-based tracking system and utilize system to document ticket resolutions.

    + Provides support for approved mobile devices including, but not limited to e-mail. Support shall be focused on ensuring that an otherwise functional device is properly configured for work related purposes.

    + Trains and assist end users on technical issues as a form of preventative maintenance.

    + In the event of disaster, takes appropriate actions to ensure continuity of operations in accordance with previously documented and Department approved plans.

    + Travels to various sites as needed to carry out assigned duties.

    + Identifies, diagnoses, and assists with resolution of network issues as related to end user problems.

    + Manages all assigned issues being handled by other internal IT units or external contractors.

    + Manages e-mail accounts on the state Exchange e-mail server and make updates to accounts as requested by end users.

    + May conduct recruitment, selection, training, supervision, and professional development of assigned staff.

    + Other tasks as directed.

    QUALIFICATIONS

    REQUIRED:

    + Bachelor’s degree.

    + Minimum 1 year of professional experience in IT field.

    + Minimum 1 year of professional experience with Windows based operating systems including installation, system administration and troubleshooting.

    + Excellent analytical skills, effective organizational and time management skills.

    + Great attention to detail and follow up, and verbal/written communications skills.

    + Excellent problem solving/troubleshooting skills.

    DESIRED:

    + Advanced degree.

    + Minimum 2 years of professional experience with Windows based operating systems, various computer hardware, and Remote Control software, Ticketing System software, and Active Directory.

    + Minimum 2 years of professional experience with OTS information systems or programs utilized by the department.

    + Minimum 2 years of professional customer service experience.

    + Minimum 1 relevant industry certification or training including, but not limited to, CompTIA, Microsoft, HP, Dell, Cisco, ITIL Foundation, Apple, or HDI-CS.

     

    Benefits for unclassified employees are determined by the individual hiring authority.

     

    Employer

     

    State of Louisiana

     

    Address

     

    For agency contact information, please refer to

     

    the supplemental information above.

     

    Louisiana State Civil Service, Louisiana, 70802

     

    Phone

     

    (866) 783-5462

     

    Website

     

    http://agency.governmentjobs.com/louisiana/default.cfm

     

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