• Club Front Desk Manager, Riverbend

    Kohler Co. (Kohler, WI)


    Club Front Desk Manager, Riverbend

    _Work Mode: Onsite_

    **Location:** Kohler, WI

     

    Opportunity

     

    Manage the reception and front of house services for Riverbend along with room operations.

     

    The Club Front Desk Manager will manage all aspects of the front of house, with the Head Butlers and Night Auditors reporting directly to the position.

    Specific Responsibilities

    _Club Operations_

    + Oversee and direct inspection procedures to ensure continuous high levels of cleanliness and detail are being maintained.

    + Personally monitor and inspect public areas, guest rooms, spa and restaurants for cleanliness on a random basis each day and regularly scheduled inspections with all internal guests.

    + Forecasting and planning for P&L and go over monthly financials with General Manager- Riverbend.

    + Assist with the managing of the spa operations in coordination with the Kohler Water Spa.

    + Work with housekeeping and maintenance to organize and schedule yearly room/spa preventive maintenance programs.

    + Work with Sales Manager, Membership Services Coordinator, Dining Room Manager and General Manager-Riverbend to organize and coordinate all conferences, meetings and special events.

    + Perform Manager-on-Duty functions.

    _Guest Services_

    + Establish and maintain reservation procedures for accommodation, dining, golf tees times, spa services and use of other Kohler Company entities.

    + Supervise telephone and email responses to Members and their guests.

    + Handle all guest complaints and concerns with poise and professionalism to full resolution and guest satisfaction; while mentoring teams to levels of empowerment that solve guest issues immediately.

    + Understand and become an expert on the property management system as it relates to guests bills and packages.

    _Staff Supervision_

    + Supervise the Head Butler in establishing adequate personnel coverage to maintain the agreed standards of service in the public areas.

    + Supervise the Night Auditor to ensure the safety and comfort of members and guests during the night.

    + Provide adequate, concise and consistent training in all areas, i.e., selling activities, communications, procedures, information, polish and awareness.

    + Develop staff according to abilities and interests, for promotional consideration and assumption of additional responsibilities.

    + Ensure payroll expense conform to departmental budgets, and schedules are properly aligned with levels of club activities and labor standards.

    + Research and prepare financial budget plan goals with General Manager - Riverbend.Interview and make hiring decisions.

    Skills/Requirements

    + A bachelor’s degree is required, preferably in the field of Hospitality. Candidates who do not currently possess a bachelor’s degree may still be considered for this role, provided they successfully complete a bachelor’s degree within four (4) years of their hire date.

    + Must have proven leadership capabilities, as well as excellent organizational skills.

    + Private club or small hotel experience desirable.

    + Must have a valid driver’s license and clean driving record and meet the ongoing eligibility to operate a motor vehicle.

    + Must be able to lift up to 50 lbs. on a regular basis.

     

    _Applicants must be authorized to work in the US without requiring sponsorship now or in the future._

     

    _The salary range for this position is $63,900 - $79,900. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k._

     

    Why Choose Kohler?

     

    We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

    About Us

    It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [email protected] . Kohler Co. is an equal opportunity/affirmative action employer.