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Job Description:

TTI Consumer Power Tools, Inc. has an opening in its Anderson, SC office for a **Workers’ Compensation Coordinator** who embodies the value “We Put People First.” We offer competitive wages and a comprehensive benefits package- tuition assistance, 401(k), medical/dental/vision coverage, PTO (Paid Time Off), Paid Parental Leave, and holidays.

This role will have a significant impact on engagement with injured employees, assisting in the safe and effective return to work process following a workplace injury.

Responsibilities

• Function as the subject matter expert and program coordinator for the Workers’ Compensation, Early and Safe Return to Work, and Fit for Duty programs.

• Actively manage company coverage in monopolistic states (Washington, Wyoming, Ohio, Guam, and Puerto Rico).

• Guide injured employees through the claims process, including monitoring medical management.

• Proactively stay informed of industry regulations, record retention standards, best practices, and emerging trends.

• Ability to read, interpret, and apply EHS regulatory, legal interpretive text, and workers comp laws.

• Complete and maintain worker’s compensation-related documentation and records according to company and legislative confidentiality and retention requirements, which include accident/incident reporting, OSHA log updates, intra-company reports, and responsiveness to electronic and other requests for support, in conjunction with the assigned claims adjuster at the insurance carrier.

• Coordinate with Human Resources, Finance, and Treasury Management to affirm or contest claim reserve increases and changes.

• Attend in-person deposition meetings as employer representative with legal counsel to meet with injured worker and opposing counsel before Workers’ Compensation hearings.

• Report and/or correct unsafe acts and work conditions promptly.

• Actively manage company relationships with outside medical vendors, such as hospitals, occupational health centers, and urgent care facilities, etc.

• Collaborate with injured employees and managers to maintain an acceptable WCB experience rating and contractor qualification risk rating by making efforts to minimize restricted/lost days.

• Develop and maintain effective working relationships at all organizational levels and with external partners. Provide claim status and injury-trending data to leadership.

• Demonstrated experience collaborating closely with cross-functional teams, including safety, operations leaders, Leave of Absence team, Human Resources, and the Legal Department.

• Uphold discretion and confidentiality in compliance with regulatory requirements and company policies.

Qualifications

• Collaborate with injured employees and supervisors to facilitate a smooth and successful return to work.

• Show exceptional emotional intelligence and customer service for employees in stressful situations.

• Possess effective communication skills that facilitate successful interactions with employees and supervisors during challenging conversations.

• Maintain exceptional organizational skills and impeccable document and records management.

• Manage and work with external partners, including claims adjusters, case managers, and early medical intervention (telehealth).

• Monitor, track, and review risk in order to make decisions regarding claim progress, treatment options, and appeals.

• Be able to work independently in a paced environment with the ability to prioritize.

• Litigation management experience on assigned claims.

• Familiar with confidential document management and HIPAA

Education and Experience Requirements

• Three years or more experience managing WC claims and WC accounts (insurance, legislative requirements) across multiple States (including monopolistic States).

• Leadership skills and collaborative thinking

• Ability to work effectively in a challenging environment with multiple priorities.

• Ability to work independently, as well as an active member of the HR teams.

• Excellent written and oral communication skills

• Initiative-taking, self-directed, and organized.

• Excellent time management and follow-up skills.

• Strong analytical and critical thinking skills.

• Elevated level of attention to detail and accuracy required.

• Ability to maintain confidentiality and exercise good judgment and diplomacy.

• Must be PC proficient.

• Available to work evenings/weekends – occasionally, if needed.

Physical Requirements:

• Prolonged periods of viewing a computer screen.

• Repeated motion of hand and fingers.

• Prolonged periods of sitting.

• Periodic walking of the facility.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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