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POSITION SUMMARY** **:

The Retail Store Lead supports the Store Manager in day-to-day operations of the store. The Lead is responsible for daily direction and training of associates on processes and service to ensure the best guest experience. They will drive sales and assist guests on the floor, maintain merchandising standards, and act as a cashier/sales associate throughout shift.

ESSENTIAL FUNCTIONS:

+ Expresses and models BIG behaviors in all guest and associate interactions

+ Acts as manager on duty in absence of Manager/Assistant Manager

+ Set direction and goals for the day/shift when associates arrive to work

+ Handles guest concerns and issues as they arise

+ Processes transactions, opening and closing procedures in an efficient and accurate manner

+ Stays up to date & communicates product knowledge to teamso they can give accurate and beneficial information to guests

+ Stays up to date & communicates resort-wide knowledge to share with guests in a confident and fun manner

+ Demonstrates knowledge and insight regarding inventory levels, customer feedback and product requests and can suggest alternate options

+ Ensures self and associates are maintaininga high level of cleanliness & safety throughout the store at all times

+ Maintains food & sundries items to ensure they are in date and proper procedures are followed

+ Execute ordering processes (YellowDog, retail transfer requests)

+ Work closely with Retail Leadership to communicate store needs and guest requests

+ Maintain high level of inventory integrity through correct processes, cycle counts, and annual inventory

+ ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:

+ Minimum Degree Required: High School Diploma or Equivalent​

+ 1 year of retail/sales experience preferred

+ Prior leadership experience preferred

KNOWLEDGE,** **SKILLS,** **AND ABILITY:

+ Customer service skills- Ability to interact with others in an honest, fair, and respectful way, giving others confidence in one's intentions and those of the organization. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

+ High Work Standards- Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks

+ Problem Solving/Decision Making- Ability to identify and understand issues, problems, and opportunities, taking self-directed steps to choose a course of action.

+ Team-oriented- Ability to collaborate and work with others to develop best practices, coordinate duties, and fulfill guest needs.

+ Planning and Organizing- Skilled at establishing a course of action to ensure work is completed efficiently.

TRAVEL REQUIREMENTS** **:

+ N/A

PHYSICAL REQUIREMENTS** **:

Computer Work

**​** **​** **☒** **​** Regularly

•​☐​ Occasionally

•​☐​ Seldom / Never

Walking

**​** **​** **☒** **​** Regularly

•​☐​ Occasionally

•​☐​ Seldom / Never

Sitting

•​☐​ Regularly

•​☐​ Occasionally

• **​** **☒** **​** Seldom / Never

Standing

**​** **​** **☒** **​** Regularly

•​☐​ Occasionally

•​☐​ Seldom / Never

Lifting up** **to 50 lbs.

**​** **​** **☒** **​** Regularly

•​☐​ Occasionally

•​☐​ Seldom / Never

WORK** **ENVIRONMENT:

•​☐​ Office

**​** **​** **☒** **​** Retail / Store

•​☐​ Restaurant / Resort

•​☐​ Distribution Center

•​☐​ Manufacturing / Plant

•​☐​ Other: _________________

INDEPENDENT JUDGEMENT** **:

•​☐​ Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making.

•​☐​ Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

•** **​** **☒** **​** **Performs duties within scope of general company policies, procedures, and** **objectives** **. Analyzes problems and performs** **needs** **assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

•​☐​ Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor.

•​☐​ Develops strategic direction, goals, plans and policies for an area of responsibility. Sets broad objectives and is accountable for overall results in respective area of responsibility. Authority to make independent decisions on matters of significance. Requires high degree of independent judgment and problem solving of complex problems.

MANAGEMENT LEVEL:

•​☐​ Not applicable

**​** **​** **☒** **​** Supervisor

•​☐​ Manager

•​☐​ Sr Manager

•​☐​ Director

•​☐​ Sr Director

•​☐​ Executive

How many direct reports will this role have?** **________** **0** **______

**Is this role typically** **​** **☒** **​** full-time, ​☐​ part-time, or ​☐​ both?

**Will this role need email access?** **​** **☒** **​** Yes ​☐​ No

**Is this role able to work** **remote** **?** ​☐​ Frequently ​☐​ Occasionally ​☐​ Rarely **​** **☒** **​** Never

Full Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

+ Medical

+ Dental

+ Vision

+ Health Savings Account

+ Flexible Spending Account

+ Voluntary benefits

+ 401k Retirement Savings

+ Paid holidays

+ Paid vacation

+ Paid sick time

+ Bass Pro Cares Fund

+ And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

_Reasonable Accommodations_

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [email protected].

Big Cedar Lodge