• Technology Support Technician

    Herkimer County Community College (Herkimer, NY)


     

    Herkimer College is seeking qualified applicants for a full-time, on-site Technology Support Technician.

     

    This individual will respond to support requests via ticketing systems, phone calls, and e-mails including but not limited to computer setup and configuration, audio/video equipment set-up and configuration, hardware and software troubleshooting, end user training, communication with vendors for product research and support where directed.

    Job Requirements:

    Minimum experience and educational background:

    + Associates Degree with minimum of 5 years working in technology support position; Bachelor's Degree preferred

    + Experience with Microsoft Office 2013/2016/365, Windows 10, and MacOS

    + Experience with multi-media equipment, computer technology and production, included but not limited to video

    + Knowledge of web technology preferred

    + Familiarity with networking, telephony, and basic virtualization techniques

    + Ability to work independently as well as with a team

    + Excellent verbal communication, problem-solving and organizational skills

    + Ability to handle multiple projects simultaneously

    Additional Information:

    Salary range: $47,916 - $71,874 (commensurate with qualifications and experience)