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Job Summary:

The Role:

The Usher Supervisor is a working supervisor who is responsible for supervising and coordinating activities of the Ushers within the venue. Duties may also include management functions.

Job Functions:

• Direct and supervise Ushers and other employees performing similar services as directed. Provide customer services by greeting and assisting customers and responding to customer inquiries and complaints.

• On an ongoing basis leads and train staff to include assisting in staffing positions to ensure that all staff members are well-informed on event specific details.

• Coordinate team rest periods in accordance with state and local law and help to find coverage.

• Assist management to ensure compliance with all venue policies and procedures to include all safety regulations.

• Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.

• Partner with fellow crew members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.

• Oversee productivity and work assignments of the Ushers and communicate with management (or designated Manager) any challenges and status of all assignments prior to the conclusion of the shift.

• Other tasks as assigned by the Usher Manager or Operations Manager.

• Assign and schedule team members to specific duties.

Qualifications:

• High School Diploma or equivalent.

• Attention to detail, quality and accuracy.

• Strong relationship building and communication skills.

• Ability to work independently.

• Excellent verbal and written communication skills.

• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting.