• Sr IT Support Analyst | Wayne, PA | Rate Open

    Two95 International Inc. (Wayne, PA)


    Title : Sr IT Support Analyst

     

    Location : Wayne, PA

     

    Type : Full Time

     

    Salary : $Open (Best Possible)

    YOU’RE GOOD AT:

    + Monitoring JIRA Help Desk system for work intake from problem tickets to service requests

    + Providing Tier 1-3 hardware support on Apple, HP, Lenovo, Microsoft laptop systems

    + Providing Tier 1-3 software end user support in Windows, Mac OS, VoIP, WebEx, and other software as needed

    + Provide Tier 1-3 support in Office365, including advanced support in SharePoint Administration, InfoPath, OneDrive, Flow or Workflows, Teams and Skype for Business

    + Providing Tier 1-3 Executive Support for our C-Suite

    + Provide end user/new user education with a focus on collaboration tools like Office365

    + Provision, image, install, and maintain all laptop and virtual (VM/VDI/Citrix) workstations, for both local or remote users, along with associated peripheral devices

    + Provides support to the team as a subject matter expert in all desktop computing environments, focusing on continuous improvement, performing root cause analysis for problem elimination, with a focus on customer service and innovation.

    + Maintain workstation inventory and licensing inventory, including quote/purchasing and vendor management

    + Advanced Office365 and Active Directory administration with a high focus on Exchange, Azure AD, DFS, ADFS and SSO.

    + This position requires the ability to develop, implement and maintain AD Group Policy and InTune policy

    + Work closely with the Director of IT Corporate Services on other projects

    + This position has high visibility and requires the highest level of communication with strong verbal and writing skills.

    YOU HAVE:

    + Bachelors or relevant work experience with industry certifications like MCSA, MCP, ITIL

    + 8+ years of desktop services experience.

    + 5+ years of advanced experience in Active Directory and server administration.

    + 3+ years providing executive/C-SUITE personalized desktop support.

    + 1+ years of desktop networking with LAN/WLAN experience.

     

    Note: If interested please send your updated resume and include your rate/Salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.

     

    We look forward to hearing from you at the earliest!