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Job Requisition ID #

25WD85953

Position Overview

Engage with Autodesk customers from the Engineering, Natural Resources, and Infrastructure (ENI) community by providing solutions, direction, and general troubleshooting. Reporting to a Technical Support Manager, you will resolve customer issues reported to us by phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also contribute to multiple proactive support activities; develop and present webinars, hosting Q&A sessions on our online communities, and publishing technical articles in the Autodesk Knowledge Network (AKN).

Responsibilities

Technical Support:

+ Respond to support requests through multiple channels and following documented processes

+ Document support interactions in a company-wide case management system

+ Document problems and solutions in short and clear articles for our knowledge domain

+ Advance unresolved issues to senior staff

+ Research, verify, and document product defects

+ Manage personal backlog of support requests

+ Manage customer and partner expectations by providing updates on progress

Internal Support:

+ Participate in product BETA programs and product testing events organized by the product division development teams

+ Remain informed on improvements in supported products in relevancy to the ENI industry

+ Support the fundamental development of knowledge base quality

+ Influence product management and product development to make improvements

Minimum Qualifications

+ Bachelor's in Engineering or related.

+ 3 years of ENI industry experience.

+ Proficiency or familiarity using Autodesk Civil 3D software in a production environment

+ Customer Support and Troubleshooting Experience

The Ideal Candidate

+ You are People-Minded and Influential. You can empathize with, respond to, and troubleshoot customer issues, and enjoy being a role model that inspires others and fosters positive environments

+ You can act quickly based on sound logic and consideration of consequences

+ You can clarify assignments, prioritize work and take ownership to ensure it's done

+ You can strategize and articulate recommendations and rationale that builds support with important decision makers

+ You are Curious. You learn from mistakes and are always looking for opportunities to develop new skills

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $53,300 and $91,850. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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