• Patient Services Coordinator- Carpenter Cancer…

    LifePoint Health (Gallatin, TN)


    Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions to Radiation Oncology.

     

    Reports to: Office Manager

     

    Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.

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    Distributes and explains forms, documents, and educational handouts to patients or family members.

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    Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.

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    Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.

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    Maintains an acceptable registration error rate & collections goal.

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    Schedules patients for follow-up appointments after completion of radiation treatments

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    Receives, screens, and routes visitors and telephone calls. Responds to, escalates, and follows up on inquiries and problems as appropriate

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    Generates monthly quality assurance reports for cancelled or no-show patient appointments and documents information appropriately in the medical record.

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    Trained to serve as back up to the Operations Facilitator.

     

    *Minimum Education*

    High school diploma or equivalent - Required

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    *Minimum Education*

    Two years college or medical office specialist education - Preferred

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    *Required Skills*

    Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Must be able to function appropriately in a multi-task setting. General understanding of medical terminology and medical insurance.

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    *Minimum Work Experience*

    Minimum six (6) months medical office/hospital business experience in insurance billing procedures - Required.

     

    **Job:** **Administration/Clerical*

    Organization:**

    **Title:** *Patient Services Coordinator- Carpenter Cancer Center*

    **Location:** *Tennessee-Gallatin*

    **Requisition ID:** *7457-12386*