• Manager-Operations - MG Referral

    Baptist Memorial (Collierville, TN)


    Overview

     

    

    Summary

    Provides management and operational oversight to the BMG Referral Center and works in close collaboration with BMG leadership and other key stakeholders.

    Responsibilities

    + Participates in the growth and development of the, referral department, and care coordination outreach department.

    + Responsible for the day to day supervision of the Physician Referral Center staff, including Supervisors, Referral Leads, prioritization of work, staff coverage amongst workgroups, and training and development for new and current employees.

    + Assists in the Director in human resources objectives, including hiring, transferring, developing, disciplining and termination of employees.

    + Provides project leadership for assigned initiatives.

    + Maintains strong working relationships with internal and external customers by providing excellent customer service assistance and open communication.

    + Demonstrates teamwork within an assigned workgroup that will assure the coordination and consistency in referral operations.

     

    Requirements, Preferences and Experience

    Education

    Preferred: Masters degree in Health Care, Business Administration, or related field

     

    Minimum: Bachelor's degree

    Experience

    Preferred: 3 years supervisory experience; experience in call center or health-related field

     

    Minimum: 2 years of supervisory experience

     

    Special Skills

     

    Preferred: Experience in call center functions including metrics, staffing models, business plans, and quality and satisfaction measures

     

    Minimum: Proficient computer skills

     

    About Baptist Memorial Health Care

     

    At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry—healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

    At Baptist, We Offer:

    + Competitive salaries

    + Paid vacation/time off

    + Continuing education opportunities

    + Generous retirement plan

    + Health insurance, including dental and vision

    + Sick leave

    + Service awards

    + Free parking

    + Short-term disability

    + Life insurance

    + Health care and dependent care spending accounts

    + Education assistance/continuing education

    + Employee referral program

    Job Summary:

    Position: 10348 - Manager-Operations

     

    Facility: BMG - Physician Referral Center

     

    Department: MG Referral

     

    Category: Leadership & Administration

     

    Type: Non Clinical

     

    Work Type: Full Time

     

    Work Schedule: Days

     

    Located in the Memphis metro area

    REQNUMBER: 27960