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Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions.

Reports to: Patient Access Supervisor

Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.

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Distributes and explains forms, documents, and educational handouts to patients or family members.

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Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.

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Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.

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Maintains current knowledge of all rules and regulations governing third party admissions/registrations and pre-certification requirements

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Verifies insurance eligibility and creates estimates based on services rendered, including co-pays, deductibles and out-of-pocket amounts.

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Verifies precertification/authorization on file matches test/procedure/services being performed.

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Maintains an acceptable registration error rate & collections goal.

*Minimum Education*

High school diploma or equivalent - Required

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*Minimum Education*

Two years college or medical office specialist education - Preferred

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*Required Skills*

Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Must be able to function appropriately in a multi-task setting. General understanding of medical terminology and medical insurance.

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*Required Skills*

Certifications:

BLS certification from the American Heart Association (AHA) or American Red Cross (ARC) - Required within 90 days of hire, if not current upon hire.

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*Minimum Work Experience*

2 years experience in hospital patient access/registration or medical office with emphasis on medical insurance and collections/accounts receivable - Required

Appropriate level of other hospital clerical or relevant customer service experience given consideration in lieu of

**Job:** **Administration/Clerical*

Organization:**

**Title:** *Patient Access Rep I - ED 3a-130p 7on/7off*

**Location:** *Tennessee-Gallatin*

**Requisition ID:** *7457-12417*