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As a **Fulfillment Associate** , you will ensure customer orders are processed efficiently, and shipments are handled accurately. You will coordinate with third-party vendors, perform inventory checks, and maintain documentation to support smooth operations. Your role will be essential in meeting customer service standards and optimizing order fulfillment processes.

In this role you will report to the Manager, Fulfillment and work from our local office in Springfield, IL.

Responsibilities:

• Process and manage customer orders.

• Coordinate shipping and logistics.

• Communicate with third-party vendors for order fulfillment.

• Conduct regular inventory checks and updates.

• Maintain operational documents and records.

• Assist in preparing volume and demand planning analyses.

• Address customer inquiries with enhanced responsiveness.

• Identify and report operational inefficiencies.

• Support the team with administrative tasks.

• Assist in training new team members on basic tasks.

Skills:

• Advanced Order Entry Systems: Proficiency in more complex order entry tasks.

• Inventory Management: Understanding of basic inventory management principles.

• Enhanced Customer Service: Improved skills in handling customer inquiries.

• Vendor Coordination: Ability to communicate effectively with third-party vendors.

• Problem Solving: Basic skills in identifying and addressing operational issues.

• Multitasking: Ability to manage multiple tasks efficiently.

• Documentation and Reporting: Enhanced ability to maintain accurate records.

• Collaboration and Training: Skill in working with and supporting team members.

Qualifications:

Education:

+ High School diploma or equivalent. Prefer some college.

Experience, Knowledge and Tools:

+ 1 year customer service experience. Prefer experience in retail, hospitality, or office environment.

+ Good typing skills (30 wpm).

+ Ability to work independently with a minimum amount of oversight while still being an integral part of a team.

+ When needed, working overtime is required.

+ Experience working with a variety of computer software and spreadsheets.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $39,050 - $53,350

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.