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Employment Type:

Full time

Shift:

Day Shift

Description:

Position Purpose:

Are you a friendly, organized professional who loves helping people feel welcomed and cared for? Join our Farmington Primary Care team as a Business Services Representative and become an essential part of our patients’ healthcare experience! As the first point of contact, you’ll create a warm and welcoming environment—whether greeting patients in person or assisting them over the phone. In this key role, you’ll manage appointment scheduling, patient registration, insurance verification, and collect copays and payments at the time of service. You’ll also coordinate pre-authorizations, referrals, and help prepare charts to ensure smooth and efficient visits. Your attention to detail and commitment to outstanding customer service will help keep our practice running efficiently while supporting our providers in delivering compassionate, high-quality primary care to the Farmington community.

What you will do:

+ Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.

+ Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.

+ Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.

+ Schedules patient appointments based on department protocols in order to maximize provider productivity.

Minimum Qualifications:

+ High school diploma or equivalent

+ Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred

+ Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required.

Position Highlights and Benefits:

+ Day Shift. Hours may vary

+ Great benefits effective day 1!

+ Patient-centric environment

+ Career growth and advancement potential

+ Diverse and inclusive culture

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran