• Operations Support Specialist

    Robert Half Technology (Redmond, WA)


    Description

    Operations Support Specialist – Gaming Development Lab

     

    We are seeking an Operations Support Specialist to maintain and support the development environment for gaming systems. This role requires a self-sufficient problem solver who can prioritize tasks, troubleshoot issues, document processes, and communicate effectively.

     

    Work Location: On-site in Redmond, WA, 5 days a week

    Key Responsibilities

    + DRI (Designated Responsible Individual) – Work independently, scope simple projects, and set priorities for other team members. This role includes an on-call requirement and requires strong communication and documentation skills.

    + Incident Management & Support – Monitor and triage support requests, engage with customers professionally, troubleshoot IT infrastructure issues, document resolutions, and ensure SLAs are met.

    + Infrastructure Deployment & Maintenance – Deploy, configure, relocate, and decommission hardware (servers, racks, cabling). Perform system administration using PowerShell and ensure security compliance. Conduct routine lab checks for infrastructure issues.

    + Asset & Inventory Management – Track and update hardware inventory, manage asset lifecycle (renames, relocations, decommissions), and ensure metadata accuracy.

    Requirements

    Required Experience & Skills

    + 4+ years in IT support, incident management, and troubleshooting (Windows Server/Desktop).

    + 4+ years in IT operations, including hardware deployment, OS configuration, and security compliance (A+, CCENT, Windows Server Hybrid Admin certs preferred).

    + 4+ years managing IT assets using datasheets/relational databases.

    + Proficiency in IT infrastructure, networking basics, PowerShell scripting, and professional written communication.

    Physical Requirements

    + Ability to lift and move equipment weighing up to 50 pounds, with or without reasonable accommodation.

    + Ability to perform repetitive lifting and moving of items up to 10 lbs.

    + Ability to work in a datacenter/lab environment, including standing for extended periods, cabling above 6 feet, and working at ground level.

    + Ability to use basic hand tools for installing shelves, switches, servers, and other infrastructure equipment.

    + Work may involve exposure to elevated noise levels, requiring hearing protection.

     

    Preferred (Nice-to-Have) Skills

     

    + Azure Support – Managing cloud infrastructure, creating and migrating resources.

    + Security & Monitoring – Enterprise vulnerability management, logging, and compliance.

    + Enterprise Storage – EMC Isilon cluster support and SMB share management.

     

    Equal Opportunity Statement

     

    We are an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. Reasonable accommodations will be provided as required by law.

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .