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Membership Support Coordinator

Other San Ramon, CA

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Description

At Smithbucklin, we embody a culture driven byoptimism, ambition, expertise, and thoughtfulness,where every team member is empowered to exceed expectations and deliver exceptional results for our clients. Join us in shaping the future of association management, where our values serve as the cornerstone of our success.

The Membership Support Coordinator role is responsible for delivering comprehensive client services for Inventures' clients, including membership management and customer support. This position requires the ability to manage multiple priorities in a fast-paced, multi-tasking environment while ensuring accuracy, efficiency, and delivering exceptional customer service.The ideal candidate will have strong organizational skills, keen attention to detail, and a customer service background.

Primary Membership Support Coordinator – Duties & Responsibilities

+ Configure, update, and maintain the membership database, ensuring accurate records of application status, member lists, and contact information.

+ Monitor and respond to member queries and support requests via phone, email, and web forums within the defined Service Level Agreement (SLA).

+ Manage and administer member IDs and passwords for secure access to the member collaboration platform.

+ Create and maintain internal and external email distribution lists for effective communication with members and workgroups.

+ Provide professional customer service by efficiently and accurately addressing the requests of members and clients.

+ Ensure all written communications adhere to proper grammar and professional standards.

+ Provide training and guidance to clients using the member collaboration platform.

+ Manage and complete special projects assigned, ensuring timely and high-quality execution.

+ Conduct meticulous data reviews to ensure accuracy and identify discrepancies.

+ Apply critical thinking to resolve issues and make informed decisions.

+ Balance competing demands and deadlines while maintaining high-quality service.

+ Demonstrate an intermediate level of proficiency in Microsoft Office applications including Excel, Word, PowerPoint, Outlook, and Teams.

Education & Work Experience Required:

+ 2+ years of relevant professional experience

REQUIRED CORE COMPETANCIES:

+ Service Excellence:

+ Demonstrates a sense of urgency.

+ Meets deadlines and achieves results.

+ Does more than is expected or asked.

+ Asks for guidance; positively accepts and acts on feedback to increase performance.

+ Anticipates and addresses needs and concerns.

+ Takes accountability, reviews own work and the work of others for accuracy and thoroughness.

+ Drive For Results:

+ Meet deadlines and established commitments for individual and team responsibilities.

+ Takes action without being prompted.

+ Critical Thinking:

+ Identifies and uses relevant information when making assessments and decisions.

+ “Connects the dots”; brings ideas and experiences from one situation to another.

+ Project Management:

+ Breaks down projects into straightforward tasks, deliverables and timelines.

+ Seeks and informs others proactively about developments that affect the team’s priorities and goals.

+ Communication:

+ Breaks down projects into straightforward tasks, deliverables and timelines.

+ Seeks and informs others proactively about developments that affect the team’s priorities and goals.

+ Communicates effectively with people at all levels of the organization; considers others’ attitude and viewpoint prior to communicating; adapts message as needed.

+ Presents information clearly; chooses appropriate method and setting.

+ Writes in an easy to understand and concise manner; reviews work for accuracy, completeness and context.

Where Do You Fit?

Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferrable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people – regardless of position or compensation – an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.

Our hybrid environment offers you the option of working from home two days per week. Employees will work a standard 40-hour week, with the possibility of additional hours based on project deadlines.

The salary for this role will be based on the candidate’s skills, qualifications, and relevant experience. Additionally, successful candidates may qualify for a discretionary bonus up to and including 10% of base pay. The expected pay for this role is: $60,000-$70,000.

What is Inventures?

Inventureshelps innovative leaders develop, launch, manage and grow industry alliances and consortiums. These alliances help their stakeholders collaborate, accelerate innovation and develop thriving ecosystems to realize commercial opportunities that touch people’s lives around the world. Inventures’ experienced professionals deliver maximum benefits by leveraging unparalleled skills, expertise and best practices, as well as the industry’s most comprehensive resource base.

Equal Employment Opportunity

At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of reference and background investigation based on position.

Smithbucklin will not sponsor applicants for work visas and as a precondition of employment, you must be authorized to work in the United States permanently.