• Patient Access Director

    Beth Israel Lahey Health (Burlington, MA)


    **Job Type:** Regular

    **Time Type:** Full time

    **Work Shift:** Day (United States of America)

    **FLSA Status:** Exempt

     

    When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

     

    The Director of Patient Access Services reports to the Vice President, Patient Access. This position is responsible for daily oversight, management, and direction of transaction and process-based revenue cycle functions within Patient Access, including Registration, Appointment Scheduling, in the ED, Admissions and Outpatient areas. The position closely coordinates and integrates with hospital and clinic departments, Financial Clearance, Financial Counseling and other Revenue Cycle partners.

    Job Description:

    + Ensures department outcomes meet and/or exceed industry standards for front-end cash collection, patient pre-registration and registration, admissions, eligibility verification, coordination of benefits, productivity, and compliance.

    + Responsible for hiring, training, evaluating, disciplining, and termination of employees consistent with BILH System Services HR policies.

    + Responsible for monitoring staff productivity, accuracy and quality.

    + Reviews department structure for optimal design, and recommends short-term and strategic enhancements.

    + Coordinates with the Vice President on departmental capital and salary budgets, monitors and controls salaries and expenses to minimize variances.

    + Maintains the highest possible level of data accuracy throughout the continuum of registration/admissions activities and related information system utilization. Offers refresher training modules as needed.

    + Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action, and performance reviews. Direct Reports: More than 7 Indirect Reports: Varies

    + Coordinates with the Vice President on responsibility for planning, monitoring, and managing department budget.

    + Participates in design, development and implementation of new EMR functionality

     

    Bachelor's degree required. Bachelor's degree in business, health administration, or other relevant field preferred.

     

    + 5-8 years related work experience required and 1-3 years supervisory/management experience required

    + Extensive background in Patient Access Management may be substituted for the bachelor's degree requirement.

    + Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access.

    + Knowledge of healthcare regulations related to position.

    + Experience with Meditech preferred.

     

    As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

     

    More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

     

    Equal Opportunity** **Employer/Veterans/Disabled