• Rowan Relations Specialist

    Rowan College at Burlington County (Mount Laurel, NJ)


    Rowan Relations Specialist

     

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    Rowan Relations Specialist

     

    Salary

     

    $43,000.00 Annually

     

    Location

     

    Mount Laurel, NJ

     

    Job Type

     

    Full Time (35 hours)

     

    Job Number

     

    01250

     

    Department

    EMSS

    Opening Date

     

    03/13/2025

     

    + Description

    + Benefits

    + Questions

    Description

    The Rowan Relations Specialist will collaborate with staff in the Rowan Relations Office on initiatives that will benefit students as they transition from RCBC to Rowan University. Advise students through the Rowan University pathways by assisting with the application process and planning coursework for transfer. Assist in promoting the Rowan University partnership to the RCBC community.

     

    Specific Duties and Responsibilities

     

    + Respond to inquiries from students, faculty, and staff about the RCBC and Rowan Partnership.

    + Process new applications for the 3+1 program and provide students with an academic plan.

    + Provide academic advising services to students in relation to Rowan University transfer, including but not limited to RCBC degree completion, assistance with course selection and academic progress, and discussing future career goals.

    + Assist with the collection and analysis of data related to the RCBC and Rowan University Partnership.

    + Monitors incoming calls, appointment requests and emails from all students seeking the Rowan Relations Office.

    + Assist in the updating of the Rowan Relations website and marketing materials.

    + Assist with the implementation of information sessions, Open House, and special program-related recruitment/admissions activities.

    + Collaborate with other EMSS departments and Rowan University advisors on initiatives that affect students’ effective transfer to Rowan University.

    + Train staff and faculty about the RCBC and Rowan University Partnership

    + Maintains confidential files and database of student contacts and cohorts in accordance with FERPA guidelines.

    + Perform other related duties as assigned.

    OVERALL PURPOSE AND RESPONSIBILITY:

    The primary and most important overall responsibility of all employees is to provide service in a pleasant, helpful, and effective manner to our students and other members of the College community.

    Minimum Qualifications

    Education Required:

    Bachelor’s degree required. Master’s degree in a relevant area (Student Affairs, Counseling, Higher Education Administration, etc) strongly preferred.

    Experience Required:

    + At least one year of work-related experience in student services or customer service environments.

    + Working knowledge of college operations and programs.

    + Strong organizational and interpersonal skills, and an understanding of the ability to work effectively with individuals of diverse cultures preferred.

    + Demonstrated commitment to customer service excellence.

    + Demonstrated ability to communicate effectively and work with a diverse population.

    + Demonstrated ability to handle multiple tasks.

     

    Skills/Abilities /Knowledge /Other Requirements

     

    + Organized and detail oriented.

    + Strong commitment to customer service

    + Excellent interpersonal skills.

    + Excellent oral and written communication skills, results-oriented and self-motivated, versatile and flexible person.

    + Ability to maintain a positive attitude in a demanding work environment.

    + Ability to maintain and control confidential information.

    + Demonstrated ability to work independently and in a collaborative team environment.

    + Ability to meet deadlines and work under pressure while being mature, professional and discreet.

    + Knowledge of and sensitivity to issues related to the recruitment and retention of a diverse student body is required.

    + Ability to work a flexible schedule.

     

    Additional Information

    INSTITUTIONAL EFFECTIVENESS:

    Collaborates with department members and/or the Compliance, Assessment and Research team to support planning, assessment, data collection and reporting for continuous improvement of the college.

     

    EMPLOYEE CLASSIFICATION:Special Projects

     

    Benefits- Special Projects (https://rcbc.edu/sites/default/files/2025-02/RCBC\_Benefits\_at\_a\_Glance\_-\_Special\_Projects\_0125.pdf)

     

    01

     

    Do you have at least one year of work-related experience in student services or customer service environments?

     

    + Yes

    + No

     

    02

     

    Do you have a bachelor's degree?

     

    + Yes

    + No

    Required Question

    Employer

     

    Rowan College at Burlington County

     

    Address

     

    900 College Circle Drive

     

    Mount Laurel, New Jersey, 08054

     

    Phone

     

    856-222-9311 ext. 1584

     

    Website

     

    http://www.rcbc.edu