• Business Process Associate

    NJM Insurance (Trenton, NJ)


    Do you want to join a dynamic group that contributes to the overall success of process improvement within the organization? Join NJM Insurance Group’s West Trenton Medical Claims Services (MCS) as a Business Process Associate. This role supports business process improvement initiatives within the unit and requires expertise in PIP, Workers’ Compensation, and/or General Claims. The ideal candidate will be a Subject Matter Expert (SME) with a comprehensive understanding of existing processes and the ability to identify, design, and implement improvements.

    Job Responsibilities:

    + Triage BPU Support Tracker, record production issues, and collaborate with IT/Production Support/external vendors for resolution.

    + Provide updates to impacted departments regarding production issues and workaround processes.

    + Understand departmental processes and technology solutions to identify business workarounds.

    + Analyze process improvement suggestions, determine impacts, and collaborate with departments to implement improvements.

    + Work collaboratively within cross-functional teams.

    + Participate in root cause analysis to identify process or solution deficiencies.

    + Analyze and solve problems and communicate process or solution improvements.

    + Apply business analytics, analysis, and process improvement methodologies.

    + Create and maintain department process flows (e.g., Visio diagrams) and ensure documentation completeness.

    Required Qualifications and Experience:

    + Strong decision-making and time management skills.

    + Excellent verbal and written communication skills.

    + Solid analytical, problem-solving, and organizational skills.

    + Team player with the ability to work collaboratively.

    + Understanding of business analysis and process improvement methodologies.

    + Ability to function in a fast-paced environment and adapt quickly to changing needs.

    + Self-starter with the ability to self-educate using available resources and manage multiple tasks and projects.

    + Insurance industry knowledge, preferably in Workers’ Compensation, Personal Injury Protection (PIP), and/or General Claims.

    + Some travel to NJM’s Hammonton and Parsippany locations (less than 10%).

    + Proficiency in MS Office, including Word, Excel, PowerPoint, and Visio.

    Preferred:

    + Knowledge in systems such as ClaimCenter, OnBase, AgilePoint, Inspire, and DecisionPoint.

    + Experience with Agile methodologies.

     

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    The salary range for this role is $49,800 - $62,800. Compensation is commensurate with experience and credentials.

     

    Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.