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Client Service Specialist-Bilingual French/English

Job Description

Client Service Specialist-Bilingual French/English

Job Description

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.  We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

Role Description

At CoStar Group we believe that the customer is at the center of everything we do.  As a Customer Service Associate, you will play a critical role in driving client satisfaction and experience.  You will assess our customers’ various needs and provide expert service.  You will also be an advocate for the best solution to their problems through engagement with product, tech and sales professionals.  You’ll have the opportunity to develop a comprehensive skill set and become a trusted adviser to our customers when they encounter problems big and small.  We will invest heavily in formal and informal training to drive your success.

Responsibilities

Demonstrated a strong customer focus rooted in empathy toward the customer

Communicate effectively with peers, management, and customers

Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction

Be the person who delivers first time resolution with quality and professionalism

Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling

Maintain an accurate directory of customer contact, details and company information for assigned customers and communities as well as proactively seek out opportunities to obtain electronic data feeds and websites

Support sales colleagues to ensure the highest standard of customer service is maintained

Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort

Develop a strong understanding of CoStar Group technology, tools and products

Meet and exceed customer and Costar’s expectations

Basic** **Qualifications

• Bachelor’s Degree from an accredited, not-for-profit University or College

• A track record of commitment to prior employers

• Strong verbal and written communication skills in both French and English

• 2 years of experience in a customer service role with a demonstrated track record of providing excellent customer care

• Ability to work rotating weekends and holidays.

• A strong interest (or experience) in real estate.

Preferred Qualifications

• Confident personality with the ability to communicate effectively with both internal and external stakeholders

• Ability to plan and organize workload in a fast-paced environment

• Ability to act on own initiative and work successfully alone and as part of a team

• Ability to adapt quickly in a technology led environment

• Proficiency in MS Office

• Be very Team and Quality Service oriented

• Excellent interpersonal skills (Communication, Conflict Resolution, Negotiation, etc.) when dealing with internal and/or external audiences at all levels of management.

• A strong sense of responsibility to the customer and aren't satisfied until they are delighted.

• Ability to deliver results while working to deadlines under pressure.

• An upbeat, positive attitude.

• Ability to be flexible and adapt to changing situations at a high growth company.

What’s** **in it for you?

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug

• Life, legal, and supplementary insurance

• Virtual and in person mental health counseling services for individuals and family

• Commuter and parking benefits

• 401(K) retirement plan with matching contributions

• Employee stock purchase plan

• Paid time off

• Tuition reimbursement

• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes

• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups

• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.costargroup.com/careers as a result of your disability. You can request reasonable accommodations by calling 1-855-840-1715 or by sending an email to [email protected] .