"Alerted.org

Chinese Translator- CAIPA Ambassador (On-Site)

NY

Job Type

Full-time

Description

As the Chinese Translator-Care Navigator for Maimonides Hospital, the role is to enhance patient care, patient experience, and transitional care of Chinese patients in the Emergency Department, in-patient setting, and outpatient units, as well as the cancer center. The goal is to promote patients’ bio-psycho-socio-economic well-being and connection to community resources and support. Furthermore, the Chinese Translator-Care Navigator helps facilitate appropriate follow-up care when patients return to the community in order to reduce patients’ readmission risk.

Responsibilities

+ Assist patients in navigating their care in a medical setting, including simple interpretation for Chinese-speaking patients.

+ Expect community referred patients, and greet and assist with registering patients in the hospital setting.

+ Foster communication between hospital and referring community physicians.

+ Identify and engage with patients that require additional community support and make referrals to the CAIPA Care team in order to facilitate connection to community resources.

+ Update or add PCP information to the hospital system in order to ensure that discharge records will be transmitted to the correct PCP following patient discharge.

+ Provide psychosocial support to patients and their family members. (only applicable to Cancer Center)

+ Organize and facilitate support group programs for Chinese-speaking patients in collaboration with the Cancer Center teams. (only applicable to Cancer Center)

+ Liaise with the Asian Outreach department in order to troubleshoot challenging patient issues.

+ Facilitate the safe discharge of patients from the ED and Inpatient units by collaborating with case managers, nurses, and doctors.

+ Follow up with patients post-discharge in order to promote timely and appropriate follow-up care, enhance medication compliance, and identify issues needing further assistance.

+ Assist patients in making specialist appointments through appointment scheduling and the Asian Outreach department.

+ Remind patients of upcoming specialist appointments and assist with rescheduling as needed (only applicable to Outpatient)

Requirements

+ High School graduate or equivalent

+ Bilingual in Chinese required

+ 1 years of work experience in Health Care preferred.

+ Care Management experience preferred.

+ Mobility required

+ Good oral and written communication skills

Benefits

+ Competitive Health Benefits including Medical, Vision, Dental and Life Insurance

+ 401k retirement plan with a 6% corporate match

+ Paid Time Off

+ 13 Paid Holidays

Salary Description

45k-62k