• Call Center Representative

    WMCHealth (Valhalla, NY)


    Call Center Representative

     

    Company: NorthEast Provider Solutions Inc.

     

    City/State: Valhalla, NY

     

    Category: Service/Trades

     

    Department: Call Center

     

    Union: No

     

    Position: Full Time

     

    Hours: M - F, 9-5

     

    Shift: Day

     

    Req #: 42684

     

    Posted Date: Mar 18, 2025

     

    Hiring Range: $19.78 - $24.88

     

    External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/28881) Internal Applicant link

    Job Details:

    Job Summary:

    A Call Center Representative is responsible for answering phone calls to the COVID Call Center or APS Service line Call Centers to meet the needs of patients regarding scheduling, updating/requesting pertinent information and act as a liaison in reporting any patient suggestions to management.

    Responsibilities:

    + Verifies and updates current patient information (demographic, financial, and clinical) in Cerner.

    + Schedules future appointments based on procedure type, time requirements, and provider schedules.

    + Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately.

    + Utilize triage system for all patient care related calls, in accordance with triage procedures.

    + Work with practice staff to communicate patient requests and questions escalating when necessary to practice leadership

    + Create correspondence to patients who failed to keep appointments in accordance with policy and provider request.

    + Provide patient test results when appropriate and under the direction of the medical staff.

    + Accepts and direct deliveries of medical/office supplies and mail.

    + Perform general office duties, such as document preparation, scanning, mailing, and filing.

    + Maintains a professional appearance and a clean, safe environment.

    + Respects patients by recognizing their rights; maintaining confidentiality.

    + Utilizes technology, including specialized software as applicable, to maximize productivity.

    + Develops and maintains electronic files as necessary.

    + Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.

    + Other duties as assigned.

    Qualifications/Requirements:

    Experience:

    Minimum of one (1) year of call center and customer service experience preferred.

    Education:

    High school diploma or equivalent required. Associate degree from an accredited institution preferred.

    Licenses / Certifications:

    Other:

    Bilingual (English/Spanish) candidates preferred, but not required. Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).

    About Us:

    NorthEast Provider Solutions Inc.

    Benefits:

    We offer a comprehensive compensation and benefits package that includes:

    + Health Insurance

    + Dental

    + Vision

    + Retirement Savings Plan

    + Flexible Savings Account

    + Paid Time Off

    + Holidays

    + Tuition Reimbursement

     

    External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/28881) Internal Applicant link

     

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