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Posting Details

Job Title Student Success Coordinator

Department CTR ORIENTATION RETENTION & EXPLOR

Position Number FP472A

Location Norfolk, VA

Job Summary

Under the direction and supervision of the Director of Exploration and Student Success, the Student Success Coordinator is responsible for implementing student initiatives that support student onboarding, retention, and success. The Student Success Coordinator plays a pivotal role ensuring students and their families have a smooth and successful transition experience into the University. This position serves students in three main functional areas: orientation/new student experience, exploratory academic advising/major exploration, and student retention.

Position Type FullTime

Type of Recruitment General Public

Minimum Qualifications

Three positions will be filled from this recruitment.

+ Master’s Degree in higher education, counseling, psychology, education, social work or relevant field; or a Bachelor’s degree in stated fields with related experience equivalent to a Master’s degree may be substituted.

+ Basic knowledge of student development and resources to promote student success.

+ Working knowledge of Microsoft Office Suite programs, and information systems such as Banner or a comparable program used to edit communication documents, enter and manipulate data, and produce or generate reports.

+ Demonstrated skill in advising and counseling.

+ Demonstrated ability in working with diverse student populations.

+ Strong interpersonal skills.

+ Strong verbal and written communication skills.

+ Demonstrated ability to interpret and explain complex rules and regulations and/or respond to routine inquiries regarding enrollment services functions such as admissions, registration or financial aid.

+ Demonstrated ability to build relationships.

+ Ability to relate effectively with students, institutional personnel, and the public.

+ Ability to maintain confidentiality.

+ Demonstrated ability to conduct workshops, seminars, and training.

+ Basic experience in counseling, advising or related field. Basic experience in a higher education setting, working with student focused initiatives.

Preferred Qualifications

Some experience using Banner SIS or a comparable program and CRM .

Conditions of Employment

Job Open Date 03/07/2025

Open Until Filled Yes

Application Review Date 03/24/2025

Job Close Date

Special Instructions to Applicants / Additional Materials Required

Criminal Background Check The final candidate is required to complete a criminal history check.

Department Information

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.

ODU Statement

Old Dominion University, located in Norfolk, is Virginia’s forward-focused public doctoral research university with more than 23,000 students, a top R1 research ranking, rigorous academics, an energetic residential community and initiatives that contribute 2.6 billion annually to Virginia’s economy.

Applicant Documents

Required Documents

+ Resume

+ Cover Letter/Letter of Application

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).