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*The Impact You Can Make* *Team Impact* The Reference Laboratory Coordinator oversees the daily functions of Clinical Pathology testing being sent to external NYSDOH approved laboratory partners. This individual is responsible for creating, implementing, and monitoring the entire pre and post analytical processes related to testing sent to approved external laboratories in compliance with all policies, procedures, and regulations. This position collaborates with leaders from Laboratory Support Services, Courier Services, community external clients, reference laboratory representatives and other AMHS counterparts to ensure the safe and efficient handling of all related laboratory specimens. This individual upholds excellent customer service skills by building and strengthening relationships with patients and staff of all levels and disciplines internal and external to the laboratory. The Reference Laboratory Coordinator monitors various quality metrics related to send out testing to maintain desired levels of service. This role also monitors test request volumes to ensure the test menu offered in the EMR/LIS matches clinical needs. Works with IT as needed to make improvements and address concerns. * * *The Glens Falls Hospital Impact* *Mission* * * Our Mission is to improve the health of people in our region by providing access to exceptional, affordable, and patient-centered care every day and in every setting. *How You Will Fulfill Your Potential* *Responsibilities* * Supports the Laboratory Business Manager by organizing the workflow processes, and assists with creating, implementing, and maintaining all related controlled documentation involved in the referral testing process. * Creates and monitors quality and performance metrics to ensure efficiency and effectiveness of the staff and processes. Reports findings to Lab Business Manager and other Lab Leaders as applicable. Assists with investigating problems and implementing corrective actions to mitigate future issues. * Assists and monitors the referral test result processes including interfaced and non-interfaced result entry** *Education/Accredited Programs * * Associates Degree (AAS) in Medical Technology or a related field or equivalent. * Minimum of three years clinical experience, in addition to two years working with hospital or laboratory information systems. ** *Licenses/Certifications/Registrations* * **Packing and Shipping Infectious Substances Certification required. * Specialist certifications are preferred. * Supervisory permissions in Epic required. *Skills/Abilities* * Excellent communication skills both written and verbal. * Ability to work collaboratively with diverse constituents including staff, leaders, medical staff, and the community. * Possess a working knowledge of and effectively able to use Microsoft products and other computer-based programs. * Effective problem-solving and time management skills. * Able to perform high level conceptual analysis, formulate plans and implement. * Understand, interpret, and apply laws, rules, regulations, and policies related to assigned areas. * Demonstrates commitment to customer service. * * *Communities We Serve* Located in the foothills of the beautiful Adirondack mountains, Glens Falls is conveniently located a short drive away from the capital region and Lake George. Work at the top of your profession and jumpstart your next career here at Glens Falls Hospital! All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. * * *Salary Range* The expected base rate for this Glens Falls, New York, United States-based position is $19.88 to $29.83 per hour. Exact rate is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements. ** *Benefits* Glens Falls Hospital is committed to providing our people with valuable and competitive benefits offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are available to active, full-time and part-time employees who work at least 30 hours per week, can be found*here*. **Job:** **Allied Health - Laboratory Medicine* **Title:** *Laboratory Referral Testing Coordinator* **Location:** *NY-Glens Falls* **Requisition ID:** *2507I*