• Benefits Specialist

    University of Delaware (Newark, DE)


    Benefits Specialist

     

    Job no: 501788

     

    College / VP Area:Office of Human Resources

     

    Work type: Staff

     

    Categories: Human Resources, Full Time

     

    Salary Structure (https://www.udel.edu/faculty-staff/human-resources/total-rewards/compensation/salary-structure/)

    PAY GRADE: 29E

    CONTEXT OF THE JOB:

    Under general supervision of the Assistant Director the Benefits Specialist performs research, analysis, and/or coordinates unit work flow. The principal emphasis is on maintenance and/or coordination of benefit records that impact major information systems. A high level of independent judgment is required to resolve benefits systems problems, advise employees about their benefits, and ensure policy and regulatory compliance.

    MAJOR RESPONSIBILITIES:

    + Coordinates the administration of one or more elements of the benefits programs such as medical, dental, vision, group life insurance, long-term disability, educational and Flexible Spending Accounts.

    + Assists active employees with questions related to eligibility, provisions, and other matters related to benefits.

    + Independently researches and resolves complex inquiries and claim issues with appropriate health vendors.

    + Initiated and follows through with the processing of urgent enrollments and/or changes.

    + Monitors the benefits communication tracking system tickets and follow through with replies as appropriate.

    + Receives and reviews new hire election and mid-year qualifying life event change paperwork for completeness. Contacts employee in order to resolve incompleteness and/or mistakes.

    + Coordinates, monitors, and processes benefits documentation in the Human Resources Information System (HRIS) to ensure changes are processed in a timely manner and in compliance with policies, procedures, and regulatory requirements.

    + Oversees and coordinates the generation of benefits adjustments in PeopleSoft ensuring accuracy of benefits deductions.

    + Completes HRIS system corrections and payroll adjustments as necessary.

    + Serves as primary contact for Child Support Orders and Health Insurance Premium Payment (HIPP).

    + Reviews and responds to weekly vendor discrepancy reports.

    + Generates and reviews daily system activity report.

    + Responsible for HRIS data integrity; identifies and resolves system discrepancies impacting benefits

    + Recommends process improvement; provides input into the design, implementation, and/or modification of changes pertaining to benefits administration.

    + Performs other job-related duties as assigned.

     

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    + QUALIFICATIONS:

    + Bachelor’s degree and three years of job-related experience or equivalent combination of education and experience

    + PHR and/or SHRM certification preferred.

    + Experience with PeopleSoft Benefits Administration processing, navigation, and query.

    + Proficiency in MS Office applications with proficiency in spreadsheet, database, and/or presentation software.

    + Familiarity with federal and State regulations related to certain benefit programs, i.e., IRS Section 125.

    + Ability to interpret and apply guidelines and procedures.

    + Strong communication skills; ability to communicate effectively, both verbally and in writing.

    + Strong interpersonal skills; ability to interact well with people of all ages and diverse backgrounds.

    + Possess analytical and mathematical skills.

    + Knowledge of customer service standards and procedures.

    + Ability to gather, review, and organize data control reports and coordinate a specialized function.

    + Knowledge of University operating procedures for applicable office preferred.

    + Ability to maintain confidentiality of records and information.

    Notice of Non-Discrimination, Equal Opportunity and Affirmative Action

    The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

    Applications close: