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Job Details

Job ID: 4968437

Job Description

Contract Length: 12- month

Immediate Supervisor: Director of Technology Services

Basic Function: T his position is responsible for supporting all computer equipment and peripherals including troubleshooting, technical support, repair of equipment, and ordering parts.

Essential Duties & Responsibilities:

+ Perform installation, configuration, maintenance, and repair of district technology (workstations, printers, peripherals, etc.).

+ Troubleshoot basic layer 1 and layer 2 networking issues.

+ Prioritize assigned help-desk tickets and resolve or route to appropriate staff for action and track progress of service and problem resolution.

+ Research and resolve technical issues and recommend appropriate interventions/modifications as needed.

+ Pick up and deliver equipment to and from sites.

Qualifications:

Knowledge & Experience

+ Ability to effectively and efficiently troubleshoot technical problems.

+ Experience in diagnosing and repairing hardware problems on a variety of platforms. • Knowledge of current Apple and Microsoft desktop operating systems. • Ability to quickly learn and take advantage of new technologies and concepts. • Ability to learn new applications easily and quickly leverage current application knowledge to identify changes to increase efficiency.

+ Ability to read and understand complex computer system documentation. • Multi-task orientation to handle a number of projects at once while remaining flexible to changing requirements and priorities.

+ Familiarity with LDAP, Active Directory, and other directory systems.

+ Apple, Dell, HP, and Microsoft Certifications a plus.

Physical Attributes

+ Excellent written and verbal skills in order to effectively communicate quality technical and functional system specifications.

+ Exceptional service orientation.

+ Exceptionally self-motivated and directed.

+ Superior analytical, evaluative, and problem-solving abilities.

Physical Demands:

Primary functions require sufficient physical ability and mobility to work in an office; dexterity of hands and fingers to operate a computer keyboard and other technologies and office equipment, sitting, standing and walking for extended periods of time; kneeling; bending at the waist; lifting; pushing; pulling and carrying equipment, supplies and materials weighing up to 50 pounds; repetitive hand movement and fine coordination to use a computer keyboard; emotional stability to work effectively under pressure and to keep all aspects of the job under control; hearing and speaking to exchange information in person or on the telephone; seeing to read; prepare and assure the accuracy of documents.

Work Conditions:

+ Availability for after-hour meetings with the Director of Technology

+ On-call availability for emergencies

+ Regular travel between buildings

Position Type: Full-time

Positions Available: 1