"Alerted.org

Job Description:

Selected candidate will be responsible for the accurate and timely entry of customer orders. Tasks will include receiving, processing, interpreting and resolving all incoming orders and order related inquiries. This individual will have direct contact with all levels of responsibility, including customers, product line personnel and sales. The successful candidate will have frequent contact with both internal and external personnel along with customer contact that will require professionalism, courtesy and tact. The position requires a highly organized team-oriented individual capable of multitasking in a fast-paced customer service environment. They will be a self starter capable of independent work and possess attention to detail, focusing on accuracy.

Responsibilities

+ Accurate entry of all assigned orders from varied selling channels and product base

+ Knowledge of customer requirements and project management.

+ Ability to read and decipher quotations and purchase orders.

+ Excellent oral, interpersonal and written communication skills

+ Ability to effectively prioritize and execute tasks in a fast-paced team environment.

+ EDI order monitoring and maintenance as needed.

+ Excellent follow-up and organizational skills, with attention to detail

+ Team oriented with the ability to effectively interact with co-workers, internal and external customers.

+ Product knowledge

Qualifications

+ 3+ years data entry and/or customer support experience

+ High School diploma; some college desirable

+ Proficient in Microsoft Office (Excel, Word, Outlook)

+ Excellent attention to detail and problem-solving skills

+ Effective, professional oral and written communication skills

+ Proactive with good decision-making and time management skills.