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Job Description

Digital Product Manager - Digital and Technology Partners, Hybrid - Req#3019139

This role requires the ability to periodically work at the office which is located at 150 E 42nd Street, New York, NY 10017

The Digital Product Manager is a pivotal leadership role responsible for defining, prioritizing, and driving the success of digital experiences. This role creates significant value for various stakeholders, including patients, providers, staff, and other constituents. The Digital Product Manager collaborates extensively with cross-functional partners, including executives, clinical, operational, design, and marketing teams.

Qualifications

+ Bachelors Degree

+ Four or more years of related experience

+ Background in analytical and strategic roles

+ Technical, design, and data fluency preferred

+ Understanding of healthcare preferred

Desired Qualities

+ High-Agency: Driven, sense of ownership and personal responsibility, perseverance

+ Execution Expert: Proficient in product management best practices in the problem and solution spaces, including discovering opportunities and growing marketing-leading digital products

+ Results-Oriented: Action-oriented, driving measurable results for users, stakeholders, and the business. Precise attention to detail

+ Effective Communicator: Empathetic listener with strong written and verbal communication skills, capable of presenting to an executive audience

+ Advanced Social-Emotional Skills: Relationship-driven, collaborative, humble, and patient

+ Quality Decision Maker: Curious, analytical, and critical thinker with top-tier acumen. Strong business, product, and design instincts

+ Leader: Capable of leading teams from start to finish, rallying teams in a productive and collaborative manner. Proactively seeks input and buy-in. Drives decisions, actions, and results

Non-Bargaining Unit, M5L - HSO Digital Experience - MSH, Mount Sinai Hospital

Responsibilities

+ **Define Vision, Goals, and Strategies**

+ Collaborate with stakeholders across the enterprise to develop goals, strategies, and roadmaps for digital experiences

+ Ensure alignment with organizational priorities

+ **Discover and Prioritize New Opportunities**

+ Identify underserved user needs through qualitative research and quantitative analyses

+ Create financial models to size and scope new opportunities to prove the value of prioritizing one initiative over another

+ Prioritize a backlog of impactful problems to solve for product development and delivery teams

+ Conduct market research to identify gaps and trends for Mount Sinai to capitalize on

+ Research and benchmark competitors to outperform them

+ **Prove the Team’s Impact:**

+ Define, monitor, and improve success metrics

+ Develop business cases to measure the expected versus actual value realized from digital initiatives

+ Measure and improve the ROI of the digital program

+ **Support Go-to-Market Strategy and Planning:**

+ Work with multidisciplinary partners across the enterprise to launch new digitally enabled offerings

+ Conducting research and planning to ensure a successful launch, product-market fit, and growth

+ **Manage Stakeholders**

+ Help coordinate and communicate with a wide range of internal and external stakeholders to plan, execute, and evolve our digital experiences

+ Present proposals and recommendations to executive sponsors to drive decisions

+ Help build enterprise-wide governance and support for digital initiatives

About Us

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation Statement

Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $120000 - $180060 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.