"Alerted.org

Job Summary

We are seeking an experienced ServiceNow Technical Architect to join our team. The ideal candidate will have deep technicalexpertiseand hands-on experience with the ServiceNow platform. This role involves strategic thinking, leading solution design, providing development support, and engaging with clients in a leadershipcapacity.

The ServiceNow Technical Architect reports to the Manager – SHI Services – ServiceNow and can be eitherhome or office based in Austin, TX or Somerset, NJ.It is expected that this role may require infrequent travel both nationally and internationally (max 30%).

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. **But the heartbeat of SHI is our employees – all 6,000 of them.** If you join our team, you’ll enjoy:

+ Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

+ Continuous professional growth and leadership opportunities.

+ Health, wellness, and financial benefits to offer peace of mind to you and your family.

+ World-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities

_Include, but are not limited to:_

+ Establish andmaintainstrong client relationships, effectively communicating technical solutions and recommendations

+ Lead workshops to guide clients through solution design and implementation processes

+ Collaborate with clients and internal teams to design comprehensive solutions using the ServiceNow platform

+ Provide technical support and guidance to the development team, ensuring high-quality delivery and adherence to best practices

+ Troubleshoot complex issues on the ServiceNow platform,identifyingroot causes and implementing effective solutions

+ Offer strategic recommendations that align with client needs and businessobjectives

+ Engage in story grooming sessions, refining requirements, and acceptance criteria in collaboration with stakeholders

+ Conduct platform application assessments and CMDB/CSDM assessments

Qualifications

+ 5+ years of experience implementing, configuring, and customizing ServiceNow

+ 5+ years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)

+ Bachelor's Degree or equivalent experience

+ ServiceNow Implementationand Assessmentexperienceintwo or more applications preferred.

+ Additionalexperience in IT or Software Asset Management

+ Industry-leading knowledge of the ITAM and Software lifecycle

Required Skills

+ Certifications in three or more ServiceNow areas are strongly recommended

+ Proven ability to lead workshops and guide clients through solution design processes

+ Strong client-facing skills, with the ability to communicate technical concepts to non-technical stakeholders

+ Experience troubleshooting complex issues and implementing effective solutions on the ServiceNow platform

+ Ability to make informed recommendations and decisions on solutions that align with best practices and client needs

+ Experience with story grooming and collaborating with stakeholders to refine requirements.

+ Detailed knowledge of ITIL methodologies, IT architecture, JavaScript, and web software design principles

+ Experience with common web technologies and networking (XML, HTML, AJAX, CSS, HTTP, TCP/IP)

+ Directory service integration experience (Active Directory, LDAP).

+ Knowledge of Single Sign-on methods (token, SAML 1.1, SAML 2.0) and Web Services integrations (SOAP, REST)

Certifications Required

+ ServiceNow CIS, CTA, and CAD certifications preferred

Unique Requirements

+ It is expected that this role will require frequent travel both nationally and internationally (Max 30%)

+ Extended hours are required to complete some special projects

Additional Information

+ The estimated annual pay range for this position is $130,000 - $180,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

+ Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

+ We offer a collaborative work environment, opportunities for professional advancement, and a competitive compensation package. If you are an experienced ServiceNow Technical Architect looking to make a meaningful impact, we invite you to apply and join our team.

Refer a friend to this job (https://careers-shi.icims.com/jobs/19214/technical-architect---servicenow/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336032949)

Need help finding the right job?

We can recommend jobs specifically for you!

**Job Locations** _US-Remote_

**Requisition ID** _2025-19214_

**Approved Min (Total Target Comp)** _USD $130,000.00/Yr._

**Approved Max (Total Target Comp)** _USD $180,000.00/Yr._

**Compensation Structure** _Base Plus Bonus_

**Category** _Technical Presales/Post Sales_